Head of VIP Gaming & Loyalty Strategy

Black Pen Recruitment; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Black Pen Recruitment is seeking a Head of VIP Department based in Cape Town. This is a full-time, permanent role responsible for overseeing the VIP Account Management team and driving client engagement strategies. The ideal candidate should have proven experience in senior customer success roles and a strong background in VIP account management, preferably in iGaming or online entertainment sectors. Fluency in English and French is a plus. Frequent travel to Mauritius is required.

Qualifications

• Proven experience in a senior VIP leadership role.
• Strong background in VIP account management in relevant industries.
• Excellent communication and negotiation skills.

Responsibilities

• Define and own the VIP strategy and client engagement.
• Lead and manage the VIP Account Management team.
• Monitor VIP retention and engagement metrics.

Skills

Senior VIP leadership experience

VIP account management

Fluency in English and French

Analytical mindset

Communication skills

Stakeholder management

Staff motivation

Job description

Black Pen Recruitment is seeking a Head of VIP Department based in Cape Town. This is a full-time, permanent role responsible for overseeing the VIP Account Management team and driving client engagement strategies. The ideal candidate should have proven experience in senior customer success roles and a strong background in VIP account management, preferably in iGaming or online entertainment sectors. Fluency in English and French is a plus. Frequent travel to Mauritius is required.