General Manager, Gaming & VIP Operations

The Good Human (Pty)Ltd; Kempton Park; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

The Good Human (Pty)Ltd is seeking a Senior Gaming Manager to lead and optimise gaming floor operations in Kempton Park. You will drive revenue growth, ensure exceptional service, and oversee VIP and premium player services to deliver personalised guest experiences.

Responsibilities include compliance with gaming regulations, performance analytics, cross‑functional collaboration, and budget management to sustain high‑performing operations aligned with business goals.

Responsibilities

• Drive gaming revenue growth and floor performance through effective operational management and customer engagement initiatives.
• Ensure the efficient operation of the gaming floor, maintaining high levels of service, operational integrity, and guest satisfaction.
• Oversee VIP gaming and premium player services, ensuring high-value guests receive exceptional and personalised experiences.
• Ensure full compliance with gaming regulations, licence conditions, and internal control standards.
• Monitor gaming performance metrics and implement strategies to optimise revenue, productivity, and operational efficiency.
• Collaborate with marketing, hospitality, and entertainment teams to enhance guest experiences and drive visitation.
• Lead, mentor, and develop gaming leadership teams to build a high-performance culture.
• Manage departmental budgets and ensure cost-effective gaming operations.
• Oversee the development and implementation of a comprehensive VIP Customer strategy focused on acquisitions, retention and revenue growth that is aligned to business objectives.
• Develop and maintain an accurate active and current database of Premium Players.
• Ensure full compliance with gaming regulations, company policies and standards.

Job description

The Good Human (Pty)Ltd is seeking a Senior Gaming Manager to lead and optimise gaming floor operations in Kempton Park. You will drive revenue growth, ensure exceptional service, and oversee VIP and premium player services to deliver personalised guest experiences.

Responsibilities include compliance with gaming regulations, performance analytics, cross‑functional collaboration, and budget management to sustain high‑performing operations aligned with business goals.