Italian VIP Host & Relationship Manager - Luxury Gaming

Language Recruiters; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Language Recruiters in Cape Town, South Africa, seeks an Italian Speaking VIP Host & Relationship Manager to build premium relationships with Italian-speaking players in the online gaming space. You will deliver bespoke service, tailor rewards, and help convert great players into loyal brand ambassadors.

Responsibilities include managing a portfolio of high-value clients, proactive outreach, collaboration with internal teams, and monitoring activity for insights while representing the brand with

Qualifications

• Fluency in Italian (written and spoken)
• Excellent command of English
• Experience in VIP, customer relationship, or account management
• Knowledge of online gaming or casino industry is a plus
• High emotional intelligence and proactive communication
• Flexible with working hours including evenings and weekends

Responsibilities

• Manage a portfolio of high-value Italian-speaking clients with exceptional care
• Build long-term relationships through personalized communication and tailored offers
• Proactively reach out to VIPs with updates, incentives, and insider access
• Collaborate with internal teams to deliver a seamless, rewarding experience
• Monitor player activity to spot trends, ensure satisfaction, and identify opportunities or risks
• Represent the brand with discretion, professionalism, and flair

Job description

Language Recruiters in Cape Town, South Africa, seeks an Italian Speaking VIP Host & Relationship Manager to build premium relationships with Italian-speaking players in the online gaming space. You will deliver bespoke service, tailor rewards, and help convert great players into loyal brand ambassadors.

Responsibilities include managing a portfolio of high-value clients, proactive outreach, collaboration with internal teams, and monitoring activity for insights while representing the brand with