Fine-Dining Waiter: Upsell & Guest Experience Pro

Red Ember Recruitment; Franschhoek; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Red Ember Recruitment, on behalf of our client, seeks a professional, energetic Waiter to join a luxury hospitality establishment in Franschhoek. You will greet guests warmly, provide courteous service, and maintain knowledge of menu and wine to assist guests.

You will upsell, handle complaints professionally, assist with events, and ensure tables are reset to standard. Matric essential; wine certificate helpful; minimum 2 years fine dining experience preferred.

Qualifications

• Matric essential.
• Minimum 2 years’ waitering experience in a fine dining environment (hotel restaurant experience advantageous).
• Sound knowledge of cocktails, wines, spirits, and beverages.
• Proficiency in POS systems (Easipos advantageous).

Responsibilities

• Greet all guests warmly and professionally in accordance with establishment standards.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be fully aware of table allocations, dietary requirements, allergies and special requests during service.
• Inform the kitchen of any guest food requirements or allergies.
• Have knowledge of the menu and wine list to assist guests.
• Upsell dishes and wines to guests.
• Handle guest complaints and comments professionally, escalating when necessary.
• Familiarise yourself with day sheets and event sheets to deliver high-quality service.
• Ensure all tables are cleared, cleaned, and reset to standard.
• Perform cleaning tasks (cutlery, glassware, floors, etc.).
• Assist with monthly stock takes and restocking of fridges and bars.
• Prepare setups for picnics, braais, conferences, and events.
• Accurately enter all transactions into the Easipos system.

Skills

Customer service

Upselling

Wine knowledge

Guest relations

Teamwork

Education

Matric Certificate

Wine certificate beneficial

Tools

POS Systems (Easipos)

Job description

Red Ember Recruitment, on behalf of our client, seeks a professional, energetic Waiter to join a luxury hospitality establishment in Franschhoek. You will greet guests warmly, provide courteous service, and maintain knowledge of menu and wine to assist guests.

You will upsell, handle complaints professionally, assist with events, and ensure tables are reset to standard. Matric essential; wine certificate helpful; minimum 2 years fine dining experience preferred.