Upscale Hotel Front Desk Concierge

The Globevest Group; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Globevest Group in Pretoria is seeking a Receptionist/Switchboard Operator to join our upmarket hotel and conference centre. You will deliver professional, welcoming front desk and telephone services, handle check-ins, reservations and guest requests, and coordinate with hotel departments to ensure an exceptional arrival, stay and departure experience.

Ideal candidates have at least 1 year in switchboard or customer care, strong communication skills, familiarity with front office systems and

Qualifications

• Minimum 1 year of Switchboard or Customer Care experience.
• Experience with hotel front desk operations and upmarket service.
• Experience with property management/front office software.
• Excellent communication and guest handling skills.
• Ability to multitask in a fast-paced front office environment.

Responsibilities

• Answer calls promptly and professionally.
• Direct calls to appropriate departments and guests.
• Handle check-in/check-out and guest billing.
• Coordinate guest requests with relevant departments.
• Maintain front desk and telephone SOPs and reports.

Skills

Switchboard operations

Customer care

Front desk operations

Cash handling

Guest relations

Interpersonal skills

Education

Grade 12

Tertiary qualification advantageous

Tools

Property management system

MS Office

Job description

The Globevest Group in Pretoria is seeking a Receptionist/Switchboard Operator to join our upmarket hotel and conference centre. You will deliver professional, welcoming front desk and telephone services, handle check-ins, reservations and guest requests, and coordinate with hotel departments to ensure an exceptional arrival, stay and departure experience.

Ideal candidates have at least 1 year in switchboard or customer care, strong communication skills, familiarity with front office systems and