Front Desk Supervisor

Placements24; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Provident fund

Meals on shift

Career development opportunities

Job summary

Placements24 is seeking a Front Desk Supervisor for a well-established hotel in Centurion, Gauteng. You will oversee daily front desk operations, manage check-ins/outs, and lead the front desk team to deliver exceptional guest service.

The role requires strong customer service and leadership abilities, proficiency with PMS, and the flexibility to work evenings and weekends in a fast-paced environment. Centurion residents or willing to relocate encouraged.

Qualifications

• Experience as Front Desk Agent or similar customer service role.
• 1–2 years in a supervisory capacity.
• Strong communication and customer service skills.
• Professional appearance and demeanor.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Supervise the front desk operations to ensure smooth service delivery.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Train, schedule, and guide front desk agents; foster a positive team environment.
• Handle guest inquiries, requests, and complaints professionally, escalate when needed.
• Ensure adherence to front desk policies and procedures.
• Oversee room inventory and reservations coordination with the reservations team.
• Supervise cash handling and guest billing processes.
• Maintain cleanliness and organization of the front desk area.
• Conduct regular performance reviews and provide feedback.
• Implement upselling strategies for room upgrades and services.

Skills

Customer service

Leadership

PMS proficiency

Multitasking

Communication skills

Tools

PMS software

Office suite

Job description

About the Role

Our client, a well-established hotel in **Centurion, Gauteng**, is looking for a proactive and customer-oriented Front Desk Supervisor to manage the daily operations of their reception area. This role is vital in ensuring a welcoming and efficient experience for all guests from the moment they arrive. The ideal candidate will possess excellent interpersonal skills, strong organizational abilities, and a dedication to service excellence. You will be responsible for overseeing the front desk team, handling guest inquiries, managing check-ins and check-outs, and ensuring all front office procedures are followed meticulously. This is an excellent opportunity for an individual looking to advance their career in hotel administration within the vibrant **Centurion** area.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth and efficient service delivery.
• Manage guest check-ins and check-outs, ensuring accuracy and promptness.
• Train, schedule, and guide front desk agents, fostering a positive and professional team environment.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency, escalating issues as necessary.
• Ensure adherence to all hotel policies and procedures related to the front desk.
• Manage room inventory and reservations, coordinating with the reservations department.
• Oversee the handling of cash, credit card transactions, and guest billing.
• Maintain the cleanliness and organization of the front desk area.
• Conduct regular performance reviews and provide constructive feedback to front desk staff.
• Implement upselling strategies for room upgrades and other hotel services.

Requirements

• Previous experience as a Front Desk Agent or in a similar customer service role, with at least 1-2 years in a supervisory capacity.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS) and standard office software.
• Strong organizational and multitasking abilities.
• Ability to work effectively under pressure and in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.
• A professional appearance and demeanor.
• Must be a team player with strong leadership potential.
• A passion for hospitality and ensuring guest satisfaction.
• Must be located in or willing to relocate to Centurion, Gauteng.

Benefits

This position offers a competitive salary, opportunities for professional development, and membership in a company-provided provident fund. You will receive comprehensive on-the-job training and the chance to grow within a reputable hospitality organization. Employees benefit from meals provided during shifts and a supportive work environment in **Centurion**.