Guest Experience Coordinator - Luxury Hospitality, Upington

Placements24; Upington; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Career growth

Beautiful region

Job summary

Placements24 is seeking a Guest Services Coordinator for our luxury Upington property. The role focuses on delivering exceptional guest experiences from booking to post-stay, coordinating arrivals and departures, and responding to inquiries with a high standard of service.

The successful candidate will have strong communication, organizational abilities, and a proactive, guest-centric approach within a hospitality setting.

Qualifications

• Minimum of 3 years in guest services or front desk.
• Proficient in handling reservations and inquiries.
• Excellent interpersonal and written/verbal communication.
• Strong organizational skills and attention to detail.
• Experience with PMS and standard office software.
• Flexible hours including weekends/holidays.
• Based in or able to commute to Upington.

Responsibilities

• Manage guest reservations and inquiries across channels.
• Coordinate guest arrivals and departures.
• Provide information on services, amenities, local attractions.
• Assist with special requests, promptly and efficiently.
• Liaise with housekeeping and maintenance.
• Handle feedback and escalate when needed.
• Maintain guest records in the PMS.
• Prepare guest welcome packs and room amenities.
• Support Front Office Manager in daily operations.

Skills

Guest services

Front desk

Communication

Organization

Problem solving

Tools

PMS software

Office software

Job description

Placements24 is seeking a Guest Services Coordinator for our luxury Upington property. The role focuses on delivering exceptional guest experiences from booking to post-stay, coordinating arrivals and departures, and responding to inquiries with a high standard of service.

The successful candidate will have strong communication, organizational abilities, and a proactive, guest-centric approach within a hospitality setting.