Stellenbosch Luxury Boutique Concierge

Placements24; Stellenbosch; In loco; ZAR 250.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Subsidized accommodation

Meals on duty

Health insurance

Career progression opportunities

Descrizione del lavoro

Placements24 is seeking a polished Concierge for a luxury boutique hotel in Stellenbosch. You will be the primary contact for guests, arranging bespoke reservations and personalized recommendations to ensure an unforgettable South African experience.

The role requires exceptional service, in-depth local knowledge, and the ability to coordinate seamlessly with hotel departments across varied shifts.

Competenze

• Previous experience as a Concierge or similar luxury guest-facing role.
• In-depth knowledge of Stellenbosch and the surrounding winelands region.
• Fluency in English; additional languages are a plus.

Mansioni

• Greet guests warmly and provide personalized service throughout their stay.
• Respond to guest inquiries and requests via phone, email, and in person.
• Make reservations for restaurants, tours, transportation, and other local activities.
• Provide expert recommendations on local attractions, dining, and entertainment.
• Assist with luggage handling, valet parking, and other guest services.
• Manage guest requests for amenities, services, and special arrangements.
• Liaise with hotel departments to ensure guest satisfaction.
• Handle guest complaints and concerns with professionalism and empathy.
• Maintain knowledge of hotel services and Stellenbosch area attractions.
• Ensure the lobby area is welcoming and well-maintained.

Conoscenze

Guest service

Interpersonal skills

Communication

Fluency in English

Multitasking

Problem solving

Strumenti

Booking platforms

Descrizione del lavoro

Placements24 is seeking a polished Concierge for a luxury boutique hotel in Stellenbosch. You will be the primary contact for guests, arranging bespoke reservations and personalized recommendations to ensure an unforgettable South African experience.

The role requires exceptional service, in-depth local knowledge, and the ability to coordinate seamlessly with hotel departments across varied shifts.