UK German-Speaking Customer Service Advisor

Concentrix; Cape Town; On-site; ZAR 203,112 - 243,288; Full time

Benefits offered by this job

Monthly salary of R20 000

Medical aid for main member and dependents

Pension fund

Subsidized transport

Group life cover

Employee Assistance Programme (EAP)

Access to financial well-being and stress management sessions

Team building and up-skill training opportunities

Interactive and inclusive company culture

Job summary

Concentrix is seeking a German-speaking Customer Service Advisor for their Cape Town office. This role involves providing top-notch customer service on an international scale while supporting various client needs.

Ideal candidates should have experience in international call centers and possess strong verbal communication skills. Benefits include a competitive salary of R20 000, health insurance, and professional development opportunities in a vibrant company culture.

Qualifications

• Minimum 6 months of international call centre experience (customer service, sales or chat/email) – essential.
• Fluent in German – essential.
• Pass Grade 12 – essential.
• Clear credit and criminal record – essential.

Responsibilities

• Provide excellent customer experiences at all times.
• Verify and update customer information.
• Proactively offer solutions to any issues or concerns customers might face.
• Exhibit outstanding administrative skills covering planning, organization and management.
• Own the customer experience and follow-through.

Skills

International call centre experience

Fluency in German

Experience in travel, e‑commerce, retail and fintech

Ability to work shifts in a 24-hour environment

Education

Grade 12 qualification

Job description

Job Title

UK German-Speaking Customer Service Advisor

Job Description

We are looking for a German‑speaking Customer Service Advisor to work on‑site from our Cape Town office. The role will be part of an international innovative campaign, delivering excellent customer service to a global client base.

Qualifications

• Minimum 6 months of international call centre experience (customer service, sales or chat/email) – essential.
• Fluent in German – essential.
• Experience in travel, e‑commerce, retail and fintech – advantageous.
• Pass Grade 12 – essential.
• Clear credit and criminal record – essential.
• Ability to work shifts in a 24‑hour environment – essential.

Responsibilities

• Provide excellent customer experiences at all times.
• Verify and update customer information.
• Proactively offer solutions to any issues or concerns customers might face.
• Exhibit outstanding administrative skills covering planning, organization and management.
• Own the customer experience and follow‑through.
• Work to a high degree of accuracy and speed.
• Comprehend complex customer queries.
• Communicate verbally, hearing objections, acknowledging feelings, remaining calm during stressful situations, explaining steps clearly.
• Maintain productivity and quality metrics.
• Escalate customer queries and complaints timely.
• Complete all training modules during new hire and ongoing campaign training.

Benefits

• Monthly salary of R20 000.
• Medical aid for main member and medical insurance for employee and two dependents.
• Pension fund.
• Subsidized transport.
• Group life cover.
• Employee Assistance Programme (EAP).
• Access to financial well‑being, will writing and stress management sessions.
• Team building and up‑skill training opportunities.
• Interactive and inclusive company culture.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity Employer Statement

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.