German Customer Service Associate

Concentrix; Cape Town; On-site; ZAR 203,112 - 243,288; Full time

Benefits offered by this job

Medical aid for main member

Pension Fund

Subsidised transport

Team building and training opportunities

Job summary

A global customer service company in Cape Town is seeking a German Customer Support Advisor. This role involves managing escalated customer cases, ensuring first-contact resolution, and providing excellent customer experiences. Candidates should possess at least 6 months of international call center experience and be proficient in German. The position offers a monthly salary of R20,000 along with benefits like medical aid, pension fund, and team-building opportunities.

Qualifications

• Minimum of 6 months international call centre experience.
• Ability to work shifts aligned to UK business hours.

Responsibilities

• Taking ownership of high profile, escalated cases.
• Managing work orders within business SLAs.
• Offering proactive solutions to customer concerns.

Skills

German verbal communication

Self-motivation

Responsibility

Education

Passed Grade 12

Job description

German Customer Service Associate

Are you looking for an opportunity to jumpstart your career in the travel industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a German Customer Support Advisor working on an internationally innovative campaign with a salary of R20 000.

With game‑changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You will be working on‑site from our vibrant Cape Town office where creativity meets innovative technology. All the while, you will become part of a community of likeminded individuals that become friends for life.

Responsibilities

• Taking ownership of high profile, escalated cases from beginning to resolution
• Managing work orders within business SLAs
• Proactively offering solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first‑contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information

Qualifications & Experience

• Minimum of 6 months international call centre experience (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in German verbal communication
• Self‑motivated and highly responsible

Benefits

• A monthly salary of R20 000
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well‑being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, nationality, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.