UK Customer Service Advisor

Talkpush; Cape Town; Presencial; ZAR 102.000 - 122.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Subsidised transport

Shift allowance after 6 pm

EAP

Group life cover

Financial well-being sessions

Descripción de la vacante

Concentrix in Cape Town is hiring a Customer Service Advisor on an internationally innovative campaign. This on-site role offers a base salary of R10 000 and the opportunity to build meaningful connections with customers, advisers, and colleagues.

You will support Financial Advisers, work across multiple systems, and contribute to improving the customer journey while delivering empathetic service and personalisation.

Formación

• Minimum of Grade 12 – essential.
• 12 months international technical advisor/chat experience OR 6 months financial/back-office/chat experience.
• Customer service experience – advantageous.
• Clear criminal and credit record – essential.
• Ability to work across multiple systems.
• Ability to prioritise and organise workload effectively.
• B2 English language proficiency.

Responsabilidades

• Provide support to Financial Advisers and customers, delivering an industry-leading level of customer service while helping Financial Advisers, customers, and clients achieve their strategies and objectives.
• Support your Team Leader and wider leadership team in understanding and improving the customer journey.
• Take ownership of the work you are trained in within Group Customer Service.
• Assist colleagues, customers, and advisers with professionalism and care.
• Work as part of the Operational teams, keeping customers at the heart of everything we do.
• Demonstrate awareness of team measures and how they are used to understand and improve the customer journey.
• Identify opportunities for further training and development.
• Attend and contribute to team huddles, including discussing customer requests and any challenges that may impact customer expectations.
• Own requests and enquiries from end to end, minimizing hand-offs and delivering a personal service.
• Continuously build knowledge to provide support to advisers, clients, and colleagues, anticipating needs and finding solutions to challenges.
• Learn from feedback to improve service and collaborate with colleagues to meet shared business goals.
• Identify ways to continue improving how we work.
• Process all customer transactions and enquiries accurately and promptly within agreed timescales.
• Handle customer calls with skill, accuracy, and personalisation, ensuring calls are answered promptly.

Conocimientos

Customer service

B2 English

Chat support

Educación

Grade 12

Descripción del empleo

Ready to make an impact? Bring your skills, curiosity, and commitment to Concentrix — where 550,000+ game-changers across 70+ countries are proud to call us their employer of choice. Belong to a global community that celebrates individuality, inclusion, and diversity. Grow with the tools, support, and opportunities to become your best self. Thrive in a culture that supports success, well-being, and belonging. Unlock new career possibilities and grow with us - together.

Jumpstart your career in Cape Town! Join Concentrix as a Customer Service Advisor on an internationally innovative campaign. Enjoy a R10 000 base salary, a vibrant on-site office environment, and the opportunity to build meaningful connections.

Your qualifications

This Customer Service Advisor role at Concentrix is a great match if you have:

• Minimum of Grade 12 - essential
• 12 months of international technical advisor/chat experience OR 6 months of financial/banking back-office/chat experience
• Customer service experience - advantageous
• Clear criminal and credit record - essential
• Ability to work across multiple systems
• Ability to prioritise and organise workload effectively
• B2 English language proficiency

What's in it for you?

In this role, we offer benefits that help support your unique lifestyle:

• Base salary of R10 000
• Choice between Medical Aid or Medical Insurance
  • Medical Aid covers the employee only
  • Medical Insurance covers the employee and 2 dependents
• Retirement Fund
  • 2.5% employer contribution and 2.5% employee contribution
• Subsidized transport is provided
• Shift allowance for all hours worked after 6 pm
• Fantastic Employee Assistance Programme - EAP
• Group life cover
• Access to financial well-being sessions, will-writing sessions, and stress management sessions
• Team-building and upskilling training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Provide support to Financial Advisers and customers, delivering an industry-leading level of customer service while continuously finding ways to help Financial Advisers, customers, and clients achieve their strategies and objectives
• Support your Team Leader and wider leadership team in understanding and improving the customer journey
• Take ownership of the work you are trained in within Group Customer Service
• Assist colleagues, customers, and advisers with professionalism and care
• Work as part of the Operational teams, keeping customers at the heart of everything we do
• Demonstrate awareness of team measures and how they are used to understand and improve the customer journey
• Identify opportunities for further training and development
• Attend and contribute to team huddles, including discussing customer requests and any challenges that may impact customer expectations
• Own requests and enquiries from end to end, minimizing hand-offs and delivering a personal service
• Continuously build knowledge to provide support to advisers, clients, and colleagues, anticipating needs and finding solutions to challenges
• Learn from feedback to improve service and collaborate with colleagues to meet shared business goals
• Identify ways to continue improving how we work
• Process all customer transactions and enquiries accurately and promptly within agreed timescales
• Handle customer calls with skill, accuracy, and personalisation, ensuring calls are answered promptly

In one sentence

A customer-focused role that combines empathetic debt support with risk, compliance, and regulatory responsibilities - helping customers find sustainable solutions while protecting both the customer and the bank.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company's EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this role.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.