German-Speaking Customer Service Advisor

Concentrix; Cape Town; On-site; ZAR 254,000 - 304,000; Full time

Benefits offered by this job

Medical Aid

Medical Insurance

Retirement fund

Employee transport subsidy

Group life cover

Employee Assistance Programme

Upskilling training opportunities

Job summary

Concentrix in Cape Town is seeking a German-Speaking Customer Service Advisor to join our on-site team. You will use your German language skills and customer service experience to deliver exceptional support for an international campaign.

The role offers a monthly salary of R25 000, a benefits package, and opportunities for growth within a global technology and services company committed to diversity and career development.

Qualifications

• Minimum of 6 months international call centre customer service experience.
• German language proficiency at B2 level.
• Grade 12 completed.
• Clear credit and criminal record.
• Able to work UK shifts.
• Clear communication, professionalism and empathy.

Responsibilities

• Provide excellent customer experiences in every interaction.
• Verify and update customer information accurately.
• Proactively offer solutions to customer questions, concerns, or issues.
• Plan, organise, and manage work effectively.
• Take ownership of the customer experience from first contact through follow-through.
• Maintain productivity and quality standards.
• Escalate queries when needed and escalate timeously.
• Complete new hire and campaign training modules.

Skills

German language proficiency (B2)

International call centre experience

Communication skills

Empathy and patience

Education

Grade 12

Job description

German-Speaking Customer Service Advisor

Location: Cape Town, South Africa | On-site

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Ready to make an impact? Join Concentrix in Cape Town as a German-Speaking Customer Service Advisor and support an international, innovative campaign in a vibrant on-site environment.

In this role, you’ll use your German language skills, customer service experience, and problem-solving ability to deliver excellent customer experiences. With a monthly salary of R25 000, supportive teams, and opportunities to grow, this is a chance to build your career with a global company that celebrates individuality and diversity.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a German-Speaking Customer Service Advisor, you will:

• Provide excellent customer experiences in every interaction


• Verify and update customer information accurately


• Proactively offer solutions to customer questions, concerns, or issues


• Use strong administrative skills to plan, organise, and manage work effectively


• Take ownership of the customer experience from first contact through to follow-through


• Work with a high degree of accuracy and speed


• Understand and respond to complex customer queries


• Listen carefully, understand objections, and respond appropriately


• Remain calm and professional in stressful situations


• Explain steps, processes, and solutions in a way that is easy for customers to understand


• Maintain productivity and quality standards


• Identify when customer queries or complaints need to be escalated, and elevate timeously


• Successfully complete new hire training and ongoing campaign training modules

Your qualifications

We embrace our game-changers with open arms: people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a minimum of 6 months of international call centre customer service experience — essential


• Have German language proficiency at B2 level — essential


• Have passed Grade 12 — essential


• Have a clear credit and criminal record — essential


• Can work UK shifts


• Communicate clearly, professionally, and confidently


• Can manage customer conversations with patience, empathy, and accuracy


• Are comfortable working in a fast-paced, service-focused environment


• Take ownership of customer outcomes and follow through on commitments

It will be a plus if you:

• Have experience in the travel industry


• Have experience supporting international customers


• Are confident learning new systems, processes, and campaign updates quickly

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

• Monthly salary of R25 000


• Choice between Medical Aid or Medical Insurance
  
  
  
  • Medical Aid covers the employee
  
  
  • Medical Insurance covers the employee and 2 dependents
  
  
  
  


• Retirement fund
  
  
  
  • 2.5% employer contribution and 2.5% employee contribution
  
  
  
  


• Subsidized transport provided between 7 pm and 6 am - Employee transport contribution capped at R350


• Group life cover


• Employee Assistance Programme, EAP


• Access to financial well-being sessions, will-writing sessions, and stress management sessions


• Team building and upskilling training opportunities


• Interactive and inclusive company culture

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.