UK Customer Service Advisor — Growth & Impact

Concentrix; Cape Town; On-site; ZAR 102,000 - 122,000; Full time

Benefits offered by this job

Medical Aid or Medical Insurance

Retirement Fund

Subsidized transport

Shift allowance after 6 pm

Employee Assistance Programme (EAP)

Group life cover

Financial well-being sessions

Job summary

Concentrix in Cape Town is seeking a UK Customer Service Advisor to join an internationally innovative campaign and deliver exceptional support to financial advisers and customers. You will work on-site, helping clients achieve their strategies while maintaining high standards of service.

The role offers a base salary of R10,000, a vibrant office, and opportunities for growth, training, and a comprehensive benefits package including medical options, retirement, transport subsidies, and EAP.

Qualifications

• Minimum of Grade 12 — essential
• 12 months of international technical advisor/chat experience OR 6 months of financial/banking back-office/chat experience
• Customer service experience — advantageous
• Clear criminal and credit record — essential
• Ability to work across multiple systems
• Ability to prioritise and organise workload effectively
• B2 English language proficiency

Responsibilities

• Provide support to Financial Advisers and customers, delivering an industry-leading level of customer service while continuously finding ways to help Financial Advisers, customers, and clients achieve their strategies and objectives
• Support your Team Leader and wider leadership team in understanding and improving the customer journey
• Take ownership of the work you are trained in within Group Customer Service
• Assist colleagues, customers, and advisers with professionalism and care
• Work as part of the Operational teams, keeping customers at the heart of everything we do
• Demonstrate awareness of team measures and how they are used to understand and improve the customer journey
• Identify opportunities for further training and development
• Attend and contribute to team huddles, including discussing customer requests and any challenges that may impact customer expectations
• Own requests and enquiries from end to end, minimizing hand-offs and delivering a personal service
• Continuously build knowledge to provide support to advisers, clients, and colleagues, anticipating needs and finding solutions to challenges
• Learn from feedback to improve service and collaborate with colleagues to meet shared business goals
• Identify ways to continue improving how we work
• Process all customer transactions and enquiries accurately and promptly within agreed timescales
• Handle customer calls with skill, accuracy, and personalisation, ensuring calls are answered promptly

Skills

International chat exp

Financial back-office exp

Customer service

Criminal/credit clear

Multi-system access

Workload prioritisation

B2 English

Education

Grade 12

Job description

Concentrix in Cape Town is seeking a UK Customer Service Advisor to join an internationally innovative campaign and deliver exceptional support to financial advisers and customers. You will work on-site, helping clients achieve their strategies while maintaining high standards of service.

The role offers a base salary of R10,000, a vibrant office, and opportunities for growth, training, and a comprehensive benefits package including medical options, retirement, transport subsidies, and EAP.