Durban-Based Customer Service Advisor – International Campaign

Concentrix; Durban; Presencial; ZAR 89.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Medical insurance

Group life cover

Retirement fund

Transport subsidy

Descripción de la vacante

Concentrix is hiring a Customer Service Advisor for our Durban office to support an international campaign. You will resolve queries, manage escalated cases, and deliver professional customer experiences with care and confidence.

The role offers a base salary of R8 000 plus a campaign allowance of R1 000 and performance-based incentives. Join a global leader in technology and services, with a strong focus on training, collaboration, and delivering exceptional customer outcomes in a fast-paced

Formación

• 12 months of international BPO call centre experience
• Credit-clear
• Have passed Grade 12
• Can work shifts in a 24-hour environment
• Proficient in English verbal and written communication
• Motivated, dependable, and able to take ownership of responsibilities
• Can manage customer conversations with patience, clarity, and professionalism
• Are comfortable working in a fast-paced, service-focused environment
• Enjoy solving problems and supporting positive customer outcomes

Responsabilidades

• Take ownership of high-profile and escalated cases from start to resolution
• Manage work orders within agreed business SLAs
• Assess health and safety risks and take a proactive approach to help mitigate risks to the client’s business
• Consistently apply agreed behavioural, quality, and compliance standards
• Share knowledge, updates, and best practices with colleagues
• Communicate campaign-relevant information to colleagues, customers, and managers
• Develop and maintain up-to-date knowledge of the campaign
• Work toward first contact resolution in every customer interaction
• Protect information security and follow the correct processes when raising concerns
• Provide excellent customer experiences at all times
• Verify and update customer information accurately
• Proactively offer solutions to customer questions, issues, or concerns

Descripción del empleo

Concentrix is hiring a Customer Service Advisor for our Durban office to support an international campaign. You will resolve queries, manage escalated cases, and deliver professional customer experiences with care and confidence.

The role offers a base salary of R8 000 plus a campaign allowance of R1 000 and performance-based incentives. Join a global leader in technology and services, with a strong focus on training, collaboration, and delivering exceptional customer outcomes in a fast-paced