Customer Service Advisor

Concentrix; Durban; On-site; ZAR 66,000 - 79,000; Full time

Benefits offered by this job

Monthly salary

Medical aid/insurance

Retirement fund

Subsidized transport

EAP

Job summary

Concentrix in Durban is seeking a Customer Service Advisor to be the first point of contact for customers on an international campaign. You will resolve queries with empathy, problem-solve and maintain professional communication in English.

The role requires availability to work shifts in a 24/7 environment and a willingness to learn and adapt in a fast-paced contact centre. You will handle payments, orders and inquiries while promoting client products and services, contributing to high customer

Qualifications

• Minimum 6 months of customer service experience within a contact centre environment.
• Matric (Essential)
• Clear criminal and credit record
• English Proficiency, both written and spoken, at B2 Level
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and the ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment

Responsibilities

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensuring a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers' concerns
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promotes client products, services and solutions at all times
• Resolve customer queries related to: Payment queries, Incorrect orders, Missing transactions

Skills

Customer service

Multitasking

Problem solving

Empathy

Communication skills

Education

Matric

Tools

CRM systems

MS Office

Job description

Job Title

Customer Service Advisor

Job Description

Are you a people person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office! We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.

Required Experience

• Minimum 6 months of customer service experience within a contact centre environment

Required Qualifications

Concentrix is a great match if you have:

• Matric (Essential)
• Clear criminal and credit record
• English Proficiency, both written and spoken, at B2 Level
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and the ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment

What’s In It For You

• Monthly Basic salary of R6500
• Choice between Medical Aid OR Medical Insurance.
  • Medical aid – Covers only the employee
  • Medical insurance – Covers employee and 2 dependents
• Retirement Fund
  • 2.5% employer contribution, 2.5% employee contributions
• Subsidized transport
  • Subsidized transport is provided between the hours of 7 pm and 6 am - Employee will contribute a maximum of R350
• Fantastic Employee Assistance Programme (EAP)

What You Will Do In This Role

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensuring a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers' concerns
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promotes client products, services and solutions at all times
• Resolve customer queries related to:
  • Payment queries
  • Incorrect orders
  • Missing transactions

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.