USA Retention Advisor

Concentrix; Cape Town; On-site; ZAR 86,322 - 103,397; Full time

Benefits offered by this job

Medical aid for employee and dependents

Pension Fund

Subsidized transport

Group life cover

Employee Assistance Programme

Team building and training opportunities

Job summary

Concentrix is hiring a USA Retention Advisor in Cape Town. This role offers a monthly salary of R8500, plus a guaranteed campaign allowance of R1000. You'll work in an engaging environment focused on customer retention.

The ideal candidate should have at least 6 months of sales experience and be able to work shifts aligned with U.S. business hours. Benefits include medical aid, a pension fund, subsidized transport, and more.

Qualifications

• Must have 6 months sales experience.
• Passed Grade 12.
• Ability to work shifts aligned to United States business hours.
• Proficient in English verbal and written communication.
• Self-motivated and highly responsible.

Responsibilities

• Taking ownership of high-profile, escalated cases from beginning to resolution.
• Consistently applying agreed behavioral and compliance standards.
• Sharing knowledge and skills with other members of the team.
• Communicating new information relevant to the campaign.
• Developing and maintaining current knowledge of the campaign.
• Providing excellent customer experiences at all times.

Skills

Sales experience

English communication

Self-motivated

Education

Passed Grade 12

Job description

Job Title

USA Retention Advisor

Job Description

Join Concentrix Today! Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500, with a guaranteed campaign allowance of R1000.

You’ll be working on‑site from our vibrant Cape Town office, where creativity meets cutting‑edge technology. All the while, you’ll become part of a community of like‑minded individuals who become friends for life.

Qualifications

• Must have 6 months sales experience
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Self‑motivated and highly responsible

Benefits

• A monthly salary of R8500
• Guaranteed campaign allowance of R1000
• Incentive based on your KPI’s
• Rewarding commission structure that can get you earning up to 3 times your base salary
• Medical aid for the main member / Medical Insurance for the employee and two dependents
• Pension Fund
• Subsidized transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well‑being sessions, will‑writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Responsibilities

• Taking ownership of high‑profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Confidence and strong self‑assuredness to succeed in retaining customers and selling additional products and services
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offering solutions to any issues or concerns that customers might face

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.