Training Manager

Sasso Consulting; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Sasso Consulting seeks an experienced Training Manager in Cape Town to develop, implement and manage training programmes that boost employee performance, productivity and service delivery. You will oversee onboarding, skills development, performance coaching and continuous training initiatives.

The role requires designing and facilitating training, strong presentation and coaching skills, and experience in sales or customer service environments.

Qualifications

• Matric and a relevant training/HR/education qualification are preferred.
• Minimum 3 years' experience in employee training or learning & development.
• Experience in designing and facilitating training programmes.
• Strong presentation, facilitation and coaching skills.
• Experience in a sales, customer service or call centre environment is advantageous.
• Good knowledge of training administration and reporting.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.

Responsibilities

• Develop and implement structured employee training programmes.
• Conduct induction and onboarding training for new employees.
• Deliver sales, customer service, product knowledge and operational training.
• Identify skills gaps through performance assessments and management feedback.
• Develop training materials, manuals, presentations and assessments.
• Monitor training effectiveness and employee performance improvements.
• Provide coaching and refresher training to underperforming employees.
• Maintain accurate training records and attendance registers.
• Coordinate training schedules with operational managers.
• Ensure training programmes support company objectives and compliance requirements.

Skills

Presentation skills

Facilitation skills

Coaching skills

Education

Matric certificate

Training / HR / Education qualification

Tools

PowerPoint

Excel

Job description

Location: Cape Town, Western Cape

Salary: R18,000 – R28,000 per month

Employment Type: Permanent, Full-Time

Positions Available: 1

Job Overview

We are seeking an experienced Training Manager to develop, implement and manage training programmes that improve employee performance, productivity and service delivery.

The successful candidate will oversee employee onboarding, skills development, performance coaching and continuous training initiatives.

Key Responsibilities

• Develop and implement structured employee training programmes.
• Conduct induction and onboarding training for new employees.
• Deliver sales, customer service, product knowledge and operational training.
• Identify skills gaps through performance assessments and management feedback.
• Develop training materials, manuals, presentations and assessments.
• Monitor training effectiveness and employee performance improvements.
• Provide coaching and refresher training to underperforming employees.
• Maintain accurate training records and attendance registers.
• Coordinate training schedules with operational managers.
• Ensure training programmes support company objectives and compliance requirements.

Minimum Requirements

• Matric certificate.
• Relevant qualification in Training, Human Resources, Education or a related field advantageous.
• Minimum 3 years' experience in employee training or learning and development.
• Experience designing and facilitating training programmes.
• Strong presentation, facilitation and coaching skills.
• Experience in a sales, customer service or call centre environment advantageous.
• Good knowledge of training administration and reporting.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.

Package and Remuneration

R18,000 – R28,000 Per Month, Depending On Qualifications And Experience.

Ideal Candidate

An organised and engaging trainer who can develop employees, improve productivity and establish a culture of continuous learning.