Corporate Trainer - Sales & Customer Service Skills

Placements24; Vereeniging; Hybrid; ZAR 350.000 - 550.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Travel allowance for on-site training

Performance-based bonuses

Medical aid and pension fund

Continuous learning and professional发展

Zusammenfassung

Placements24 seeks a Corporate Trainer specializing in Sales and Customer Service to design, develop and deliver impactful programs for diverse clients in Gauteng. The role blends on-site training delivery with remote preparation and follow-up, serving multiple industries and adult learners.

The ideal candidate combines subject matter expertise with exceptional facilitation and communication skills, driving measurable improvements in sales techniques and customer satisfaction.

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, Education, or related field.
• 6+ years in sales or customer service, with 4+ years in corporate training or facilitation.
• Proven expertise in adult learning principles and instructional design.
• Exceptional presentation, facilitation, and public speaking skills.
• Ability to design and deliver engaging training content for both sales and customer service.
• Strong understanding of sales methodologies and CRM principles.
• Excellent interpersonal and communication skills.
• Proficiency in MS Office Suite and experience with Zoom/MS Teams.
• Ability to travel to client sites within Gauteng and beyond; hybrid work model.

Aufgaben

• Design and develop innovative training modules for sales and customer service.
• Deliver interactive sessions both in-person and virtually.
• Assess training needs of clients and tailor programs accordingly.
• Evaluate training effectiveness through feedback and metrics.
• Provide ongoing coaching post-training to reinforce learning.
• Stay up-to-date with sales, customer service trends and adult learning methods.
• Collaborate with client stakeholders to achieve business objectives.
• Develop facilitator guides, participant workbooks, and presentations.
• Manage training logistics including scheduling and venues.
• Contribute to knowledge base and best practices in the department.

Kenntnisse

Adult learning

Instructional design

Public speaking

Facilitation

Communication

Sales training

CRM knowledge

Interpersonal skills

Ausbildung

Bachelor's degree in Business Administration, Marketing, Education, or related field

Tools

MS Office Suite

Zoom

MS Teams

Jobbeschreibung

About the Role

Our client, a leading provider of corporate training solutions, is looking for a dynamic and experienced Corporate Trainer specializing in Sales and Customer Service skills. This role will be responsible for designing, developing, and delivering impactful training programs to enhance the performance of sales teams and customer service representatives across various industries. The position requires a blend of subject matter expertise, exceptional facilitation skills, and the ability to adapt training content to meet diverse client needs. While the role is based in Vereeniging, Gauteng, it will operate on a hybrid model, involving both on-site training delivery at client locations and remote preparation and follow-up. The ideal candidate is a natural communicator, adept at engaging adult learners and driving measurable improvements in sales techniques, client interaction, and overall customer satisfaction. This is an exciting opportunity to contribute to the professional development of employees within the thriving Gauteng business landscape.

Key Responsibilities

• Design and develop innovative and engaging training modules for sales and customer service, covering topics such as communication, negotiation, problem-solving, product knowledge, and CRM usage.
• Deliver interactive and results-oriented training sessions to diverse groups of adult learners, both in-person and virtually.
• Assess training needs of clients and customize training programs accordingly.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, and make necessary adjustments.
• Provide ongoing coaching and support to participants post-training to reinforce learning and drive behavioral change.
• Stay up-to-date with the latest trends and best practices in sales, customer service, and adult learning methodologies.
• Collaborate with client stakeholders to understand their business objectives and tailor training solutions.
• Develop training materials, including facilitator guides, participant workbooks, and presentations.
• Manage training logistics, including scheduling, venue arrangements, and participant communication.
• Contribute to the development of the training department's knowledge base and best practices.

Requirements

• A Bachelor's degree in Business Administration, Marketing, Education, or a related field.
• Minimum of 6 years of experience in sales or customer service, with at least 4 years in a corporate training or facilitation role.
• Proven expertise in adult learning principles and instructional design.
• Exceptional presentation, facilitation, and public speaking skills.
• Demonstrated ability to design and deliver engaging training content for both sales and customer service functions.
• Strong understanding of sales methodologies and customer relationship management (CRM) principles.
• Excellent interpersonal and communication skills, with the ability to build rapport quickly.
• Proficiency in MS Office Suite and experience with virtual training platforms (e.g., Zoom, MS Teams).
• Ability to travel to client sites within Gauteng and potentially beyond.
• A proactive approach and the ability to work effectively in a hybrid model.

Benefits

• Competitive annual salary.
• Hybrid work arrangement offering flexibility.
• Opportunity to work with a diverse range of clients and industries.
• Continuous learning and professional development opportunities.
• Travel allowance for on-site training.
• Performance-based bonuses.
• Contribution to medical aid and pension fund.