People Development & Training Manager

Sasso Consulting; Cape Town; Presencial; ZAR 201.000 - 312.000; Jornada completa

Descripción de la vacante

Sasso Consulting seeks an experienced Training Manager in Cape Town to develop, implement and manage training programmes that boost employee performance, productivity and service delivery. You will oversee onboarding, skills development, performance coaching and continuous training initiatives.

The role requires designing and facilitating training, strong presentation and coaching skills, and experience in sales or customer service environments.

Formación

• Matric and a relevant training/HR/education qualification are preferred.
• Minimum 3 years' experience in employee training or learning & development.
• Experience in designing and facilitating training programmes.
• Strong presentation, facilitation and coaching skills.
• Experience in a sales, customer service or call centre environment is advantageous.
• Good knowledge of training administration and reporting.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.

Responsabilidades

• Develop and implement structured employee training programmes.
• Conduct induction and onboarding training for new employees.
• Deliver sales, customer service, product knowledge and operational training.
• Identify skills gaps through performance assessments and management feedback.
• Develop training materials, manuals, presentations and assessments.
• Monitor training effectiveness and employee performance improvements.
• Provide coaching and refresher training to underperforming employees.
• Maintain accurate training records and attendance registers.
• Coordinate training schedules with operational managers.
• Ensure training programmes support company objectives and compliance requirements.

Conocimientos

Presentation skills

Facilitation skills

Coaching skills

Educación

Matric certificate

Training / HR / Education qualification

Herramientas

PowerPoint

Excel

Descripción del empleo

Sasso Consulting seeks an experienced Training Manager in Cape Town to develop, implement and manage training programmes that boost employee performance, productivity and service delivery. You will oversee onboarding, skills development, performance coaching and continuous training initiatives.

The role requires designing and facilitating training, strong presentation and coaching skills, and experience in sales or customer service environments.