Cape Town Training & Onboarding Lead

Sasso Consulting (Pty) Ltd; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

We are seeking an experienced Training Manager to develop, implement and manage training programmes that improve employee performance, productivity and service delivery. The successful candidate will oversee onboarding, skills development, performance coaching and continuous training initiatives.

The role requires a Matric certificate with a relevant qualification; minimum 3 years in employee training/L&D, strong presentation and coaching skills, and proficiency in PowerPoint and Excel.

Qualifications

• Matric is required; higher qualification is advantageous.
• Experience designing and facilitating training programmes is essential.
• 3+ years in employee training or L&D.
• Training reporting and administration knowledge.
• Sales or call center experience is advantageous.
• Strong presentation and coaching skills.
• Proficiency in Microsoft Office (PowerPoint, Excel).

Responsibilities

• Develop and implement structured employee training programmes.
• Conduct induction and onboarding training for new employees.
• Deliver sales, customer service, product knowledge and operational training.
• Identify skills gaps through performance assessments.
• Develop training materials, manuals, presentations and assessments.
• Monitor training effectiveness and performance improvements.
• Provide coaching and refresher training to underperforming employees.
• Maintain accurate training records and attendance registers.
• Coordinate training schedules with operational managers.

Skills

Presentation skills

Facilitation

Coaching

Training needs assessment

Training coordination

Reports & analytics

Education

Matric certificate

Qualification in Training / HR / Education

Tools

PowerPoint

Excel

Job description

We are seeking an experienced Training Manager to develop, implement and manage training programmes that improve employee performance, productivity and service delivery. The successful candidate will oversee onboarding, skills development, performance coaching and continuous training initiatives.

The role requires a Matric certificate with a relevant qualification; minimum 3 years in employee training/L&D, strong presentation and coaching skills, and proficiency in PowerPoint and Excel.