Head Of Training - Cape Town

HotelJobs; Cape Town; Sur place; ZAR 900 000 - 1 200 000; Plein temps

Résumé du poste

HotelJobs is seeking a proactive Head of Training in Cape Town to lead learning across its hospitality portfolio. You will oversee training delivery, induction, new store opening programmes and reporting to ensure consistent standards across units.

You will drive annual training planning, manage sponsored programmes and coordinate brand-specific onboarding for new teams, while equipping managers with system-based training on Kissflow, Magicbox and Micros.

Qualifications

• Bachelor's degree in HR / Education / Business Administration or related field.
• 5+ years in training and development, with 3+ years in leadership in hospitality.
• CPTM Accredited Assessor / SDF credentials.
• Ability to align L&D strategies with company goals.
• Oversee design, implementation and evaluation of training, onboarding and leadership programs.
• Advanced knowledge of LMS and digital e-learning platforms.

Responsabilités

• Facilitate practical in-store training and classroom sessions.
• Develop course material and support training facilitators.
• Ensure training reflects brand standards and procedures.
• Develop and manage annual training calendar with internal, external and sponsored programmes.
• Maintain training records and track participation for reporting.
• Prepare franchisee training planners and brand training packs.

Connaissances

Leadership

Budgeting

Stakeholder engagement

Executive reporting

Formation

Bachelor’s Degree in HR / Education / Business Admin

Outils

Kissflow

Magicbox

Micros

LMS / E-learning platforms

Description du poste

Restaurant & Hospitality Group based in Cape Town is looking for a proactive and organised Head of Training to lead learning and development across its portfolio. The successful candidate will oversee training delivery, employee induction, new store opening programmes and skills development reporting ; supporting consistent operational standards across the group.

Duties

• Training Facilitation & Course Development:
  • Facilitate practical in-store training and theoretical classroom sessions.
  • Develop course material and support the development of training facilitators.
  • Ensure training reflects brand standards, operating procedures and business requirements.
• Annual Training Planning & Reporting:
  • Develop and manage the annual training calendar, including internal, external and sponsored programmes.
  • Maintain accurate employee training records and track participation for reporting purposes.
  • Prepare franchisee training planners and brand training packs covering standard operating procedures, systems and processes.
• New Store Opening Support:
  • Coordinate brand-specific training for new store teams.
  • Train managers on company systems, including Kissflow, Magicbox, Micros and the e-learning platform.
  • Prepare teams to follow audit procedures and operational systems.
  • Arrange specialist facilitators for areas such as bar and coffee service.
  • Provide operational support during opening week.
• Employee Induction:
  • Coordinate monthly induction programmes for new employees.
  • Introduce employees to the company structure, operating environment and growth opportunities.
  • Provide systems and procedure training for newly appointed managers.
• Workplace Skills Planning:
  • Track progress against annual Workplace Skills Plan targets.
  • Prepare and coordinate the annual WSP submission according to the required timetable.
  • Maintain accurate supporting records and training documentation.
• Sponsored Training Management:
  • Manage external training sponsorship programmes and annual sponsorship budgets.
  • Ensure contractual requirements and reporting obligations are met.
  • Monitor and report on the effectiveness of sponsored training.
  • Identify opportunities to maximise available training funding.
  • Assist with additional training and operational requirements as directed by management.

Requirements

• Bachelor’s Degree in Human Resources, Education, Business Administration, or a related field.
• At least 5+ years in training and development, including 3+ years in a leadership, managerial, or supervisory role within the hospitality / restaurant industry.
• Professional certifications like Certified Professional in Training Management (CPTM) Accredited Assessor/Skills Development Facilitator (SDF) credentials.
• Ability to align learning and development (L&D) strategies with overall company goals and business objectives.
• Ability to oversee the design, implementation, and evaluation of comprehensive training, onboarding, and leadership programs.
• Advanced knowledge of Learning Management Systems (LMS) and digital e-learning platforms.
• Strong team management, budgeting, stakeholder engagement, and executive-level reporting capabilities.