Tourism Operations Coordinator

Placements24; East London; Hybrid; ZAR 180,000 - 280,000; Full time

Job summary

Placements24 is seeking a highly organized Tourism Operations Coordinator to manage the logistical aspects of tours and travel experiences operating out of Queenstown. You will coordinate bookings, liaise with service providers, and ensure that all operational elements run smoothly to deliver exceptional experiences for travelers.

This role requires meticulous attention to detail, strong problem-solving skills, and the ability to manage multiple tasks in a dynamic environment.

Qualifications

• Proven experience in tourism operations, coordination, or a similar administrative role.
• Excellent organizational and time management skills.
• Proficiency in using booking systems and standard office software.

Responsibilities

• Coordinate and manage tour bookings, ensuring all details are accurately recorded and communicated.
• Liaise with transportation providers, accommodation suppliers, and activity operators to confirm arrangements.
• Prepare and distribute pre-trip information and itineraries to clients and guides.
• Handle customer inquiries and resolve any operational issues that may arise during tours.
• Monitor and manage operational costs, ensuring adherence to budget guidelines.
• Assist in the development and implementation of new tour products and operational procedures.

Skills

Tourism operations

Coordination

Administrative

Job description

About the Role

Our client is seeking a highly organized and proactive Tourism Operations Coordinator to manage the logistical aspects of tours and travel experiences operating out of Queenstown . You will be responsible for coordinating bookings, liaising with service providers, and ensuring that all operational elements run smoothly to deliver exceptional experiences for travelers. This role requires meticulous attention to detail, strong problem-solving skills, and the ability to manage multiple tasks in a dynamic environment. The ideal candidate will have a passion for tourism and a commitment to operational excellence.

Key Responsibilities

• Coordinate and manage tour bookings, ensuring all details are accurately recorded and communicated.
• Liaise with transportation providers, accommodation suppliers, and activity operators to confirm arrangements.
• Prepare and distribute pre-trip information and itineraries to clients and guides.
• Handle customer inquiries and resolve any operational issues that may arise during tours.
• Monitor and manage operational costs, ensuring adherence to budget guidelines.
• Assist in the development and implementation of new tour products and operational procedures.

Requirements

• Proven experience in tourism operations , coordination, or a similar administrative role.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• Strong communication and interpersonal skills for effective liaison with suppliers and clients.
• Proficiency in using booking systems and standard office software.
• Ability to work effectively both independently and as part of a team.
• Familiarity with the Eastern Cape region and its tourism offerings is a plus.

Benefits

• Competitive salary and opportunities for advancement within the tourism sector.
• Hybrid work model offering a blend of office and remote work flexibility.
• Exposure to diverse tourism experiences and destinations.
• A supportive and collaborative team environment.
• Employee benefits package including travel discounts.