Tour Operations Executive

Placements24; Polokwane; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel benefits

Professional growth

Collaborative team

Job summary

Placements24 is seeking a proactive Tour Operations Executive to design, plan, and oversee tour itineraries from a remote office based near Polokwane. You will manage supplier relationships, ensure profitability, and deliver memorable travel experiences through expert destination knowledge and logistics.

The role offers fully remote work with flexible scheduling, a competitive salary plus commission, and opportunities for growth within a strategic travel team focused on innovative packages and

Qualifications

• Proven experience in Tour Operations or Travel Management.
• Excellent knowledge of travel destinations, cultures, and logistics.
• Strong negotiation, supplier management, and customer service skills.

Responsibilities

• Design, develop, and manage innovative tour itineraries and packages for various destinations.
• Source, negotiate with, and manage relationships with suppliers, including hotels, transport providers, and activity operators.
• Ensure the profitability and quality standards of all tours operated.
• Handle all logistical aspects of tour operations, including bookings, confirmations, and client communication.
• Provide exceptional customer service, responding to client inquiries and resolving issues promptly.
• Conduct market research to identify new tour opportunities and trends.

Skills

Negotiation

Supplier management

Customer service

Market research

Destination knowledge

Operations planning

Tools

GDS

Job description

About the Role

Our client is looking for a proactive and knowledgeable Tour Operations Executive to manage and develop exciting travel packages from their virtual office, supporting operations originating in Polokwane . This role involves designing, planning, and overseeing tour itineraries, managing supplier relationships, and ensuring the quality and profitability of offered tours. You will be responsible for creating memorable travel experiences for clients, utilizing your expertise in destination knowledge and operational logistics. This is a remote role offering flexibility and the chance to shape the future of travel offerings.

Key Responsibilities

• Design, develop, and manage innovative tour itineraries and packages for various destinations.
• Source, negotiate with, and manage relationships with suppliers, including hotels, transport providers, and activity operators.
• Ensure the profitability and quality standards of all tours operated.
• Handle all logistical aspects of tour operations, including bookings, confirmations, and client communication.
• Provide exceptional customer service, responding to client inquiries and resolving issues promptly.
• Conduct market research to identify new tour opportunities and trends.

Requirements

• Proven experience in Tour Operations or Travel Management, with a strong understanding of the tourism industry.
• Excellent knowledge of travel destinations, cultures, and logistics.
• Strong negotiation, supplier management, and customer service skills.
• Proficiency in travel reservation systems and GDS is a plus.
• Ability to work independently and manage multiple projects in a remote setting.

Benefits

• Competitive salary and commission structure based on tour sales and profitability.
• Fully remote working environment with flexible scheduling.
• Travel benefits and familiarization trips to various destinations.
• Opportunities for professional growth and involvement in strategic planning.
• A collaborative team environment focused on delivering outstanding travel experiences.