Tour Guide Coordinator

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts on tours

Career advancement

Dynamic work environment

Job summary

Placements24 in Nelspruit seeks an energetic Tour Guide Coordinator to manage a team of tour guides and ensure smooth daily tours. You will coordinate schedules, ensure guides follow itineraries and safety procedures, and liaise with clients to resolve operational issues.

Ideal candidates have tourism coordination experience, strong organizational and communication skills, and a customer-focused approach. The role offers growth into tour operations management and engagement with local

Qualifications

• Experience in tourism, tour operations, or related coordination role.
• Excellent organizational and scheduling skills to manage multiple priorities.
• Strong communication and interpersonal skills for diverse teams.
• Knowledge of local attractions and tourism best practices in Nelspruit region.
• Proficiency in scheduling software and basic office applications.

Responsibilities

• Coordinate the scheduling and deployment of tour guides for various tours and excursions.
• Ensure guides are informed about itineraries, safety procedures, and client requirements.
• Manage communication channels to support guides during tours and address issues.
• Assist in recruitment, training, and performance evaluation of tour guides.
• Maintain records of guide activities, feedback, and client satisfaction.
• Collaborate with marketing and sales to align tour offerings with client needs.

Skills

Organizational skills

Scheduling

Communication

Team collaboration

Customer service

Tools

Scheduling software

Office software

Job description

About the Role

Our client is seeking an energetic and well-organized Tour Guide Coordinator to manage and support their team of tour guides in Nelspruit and surrounding tourist destinations. This role is essential for ensuring the smooth operation of daily tours, coordinating guide schedules, and maintaining high standards of customer service and safety. You will act as a liaison between guides, management, and clients, ensuring effective communication and prompt resolution of any operational issues. This is a great opportunity for someone passionate about tourism and people management.

Key Responsibilities

• Coordinate the scheduling and deployment of tour guides for various tours and excursions.
• Ensure all guides are well-informed about tour itineraries, safety procedures, and client requirements.
• Manage communication channels to provide support to guides during tours and address any emergent issues.
• Assist in the recruitment, training, and performance evaluation of tour guides.
• Maintain accurate records of guide activities, feedback, and client satisfaction.
• Collaborate with the marketing and sales teams to align tour offerings with client needs and market trends.

Requirements

• Previous experience in tourism, tour operations, or a related coordination role.
• Excellent organizational and scheduling skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Knowledge of local attractions and tourism best practices in the Nelspruit region.
• Proficiency in using scheduling software and basic office applications.
• A customer-centric approach and a passion for delivering exceptional tourist experiences.

Benefits

• Competitive salary and benefits package.
• Opportunity to work within the vibrant tourism industry.
• Staff discounts on tours and related activities.
• Potential for career advancement in tour operations management.
• A dynamic and engaging work environment focused on delivering memorable experiences.