Tour Operator Coordinator

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary with commission

Job summary

Placements24 is seeking a Tour Operator Coordinator based in Bloemfontein to manage logistics for diverse tour packages. You will coordinate itineraries, bookings, and supplier communications to ensure smooth travel experiences originating from or passing through the Free State region.

In this hybrid role, you will liaise with clients and guides, process payments, and support tours with proactive problem solving, aiming for high guest satisfaction and operational excellence.

Qualifications

• Minimum 2 years of experience in tour operations, travel coordination or related role.
• Strong organizational and multi-tasking abilities.
• Excellent communication and interpersonal skills with stakeholders.
• Proficiency in booking systems, CRM software and standard office tools.

Responsibilities

• Coordinate and manage the logistics of tour operations, including bookings, transportation, and accommodation arrangements.
• Act as a primary point of contact for tour guides, clients, and external suppliers, providing timely information and support.
• Develop and maintain detailed tour itineraries and schedules, ensuring all elements are synchronized.
• Process payments, manage invoices, and maintain accurate financial records related to tour operations.
• Address and resolve any issues or emergencies that may arise during tours, ensuring guest safety and satisfaction.
• Contribute to the development of new tour products and packages based on market trends and client feedback.

Skills

Organizational skills

Communication

CRM software

Booking systems

Office applications

Tools

CRM software

Booking systems

Office applications

Job description

About the Role

Our client, a prominent tourism operator based in Bloemfontein, is seeking an organized and communicative Tour Operator Coordinator to manage the logistical planning and execution of various tour packages. This role involves liaising with clients, guides, and service providers to ensure seamless and enriching travel experiences. You will be instrumental in coordinating itineraries, managing bookings, and providing support to ensure the smooth operation of tours originating from or passing through the Free State region. This hybrid role allows for strategic planning in the office and dynamic coordination.

Key Responsibilities

• Coordinate and manage the logistics of tour operations, including bookings, transportation, and accommodation arrangements.
• Act as a primary point of contact for tour guides, clients, and external suppliers, providing timely information and support.
• Develop and maintain detailed tour itineraries and schedules, ensuring all elements are synchronized.
• Process payments, manage invoices, and maintain accurate financial records related to tour operations.
• Address and resolve any issues or emergencies that may arise during tours, ensuring guest safety and satisfaction.
• Contribute to the development of new tour products and packages based on market trends and client feedback.

Requirements

• Minimum of 2 years of experience in tour operations, travel coordination, or a related role within the tourism industry .
• Strong organizational skills and the ability to manage multiple tasks and deadlines effectively.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Proficiency in booking systems, CRM software, and standard office applications.
• A proactive approach to problem-solving and a commitment to customer satisfaction.
• Knowledge of South African tourist destinations, especially within the Free State, is advantageous.

Benefits

• Competitive annual salary and potential for commission based on tour bookings.
• Hybrid work arrangement offering a balance of in-office and remote flexibility.
• Opportunities to explore and experience local tourism offerings.
• Professional development and training in the tourism sector .
• Join a passionate team dedicated to showcasing the best of South Africa from Bloemfontein .