Tour Guide Coordinator

Placements24; Upington; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development

Remote work

Job summary

Placements24 in Upington seeks an organized and enthusiastic Tour Guide Coordinator to manage and schedule tour guides for operations servicing the Upington area and Northern Cape attractions.

You will match guides with tours based on expertise and availability, ensure safety standards, and act as a liaison between guides, guests, and the company to deliver memorable travel experiences.

Qualifications

• Experience in tour operations or coordination.
• Strong communication and organizational skills.
• Ability to manage multiple tasks in a fast-paced remote environment.
• Knowledge of the Northern Cape region is desirable.
• Proficiency with scheduling software and standard office applications.

Responsibilities

• Schedule and assign tour guides to tours based on availability and client requirements.
• Communicate tour details, routes, and client expectations clearly to guides.
• Monitor tour progress and ensure adherence to schedules and safety protocols.
• Maintain records of guide shifts, performance, and client feedback.
• Act as primary contact for guides and address operational issues.
• Assist in refining tour routes and content to enhance guest experience in Upington and the Northern Cape.

Skills

Communication

Logistical planning

Tour operations

Scheduling software

Tools

Scheduling software

Office apps

Job description

About the Role

Our client is seeking an organized and enthusiastic Tour Guide Coordinator to manage and schedule tour guides for their operations servicing the Upington area and surrounding Northern Cape attractions. This remote role is vital for ensuring the smooth running of daily tours, matching guides with appropriate tours based on expertise and availability, and ensuring adherence to quality and safety standards. You will serve as a key liaison between the company, the guides, and the guests, ensuring memorable and well-executed travel experiences. The ideal candidate possesses excellent communication, logistical planning skills, and a passion for showcasing the beauty of the Northern Cape.

Key Responsibilities

• Schedule and assign tour guides to various tours based on availability, expertise, and client requirements.
• Communicate tour details, routes, and client expectations clearly to assigned guides.
• Monitor tour progress and ensure guides adhere to schedules and safety protocols.
• Maintain accurate records of guide shifts, performance, and client feedback.
• Act as a primary point of contact for guides, addressing any operational issues or questions they may have.
• Assist in developing and refining tour routes and content to enhance the guest experience in Upington and the Northern Cape.

Requirements

• Previous experience in tour operations, coordination, or a related role in the tourism industry.
• Strong understanding of tour guiding principles and logistical planning.
• Excellent communication, interpersonal, and organizational skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced remote environment.
• Proficiency in using scheduling software and standard office applications.
• A passion for tourism and a good knowledge of the Northern Cape region is highly desirable.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Flexible remote working environment with the ability to manage your schedule effectively.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development within the tourism sector.
• A dynamic and collaborative remote team focused on delivering exceptional travel experiences in Upington.