Tourism Operations Manager - Adventure Travel

Placements24; Upington; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plan

Discounted travel opportunities

Leadership training

Professional development

Zusammenfassung

Placements24 in Upington is seeking an experienced Operations Manager to oversee a diverse range of adventure tours and activities across the Upington region and beyond. You will lead a team of guides and operational staff, coordinate resources, and uphold stringent safety standards to deliver high-quality, memorable experiences for clients.

The role requires strong leadership, exceptional logistical planning, and a passion for outdoor adventure.

Qualifikationen

• Experience in operations management, preferably in adventure tourism or hospitality.
• Strong risk management, safety procedures, and emergency planning.
• Excellent leadership, team management, and problem-solving skills.
• Proficiency in logistical planning and resource coordination.
• Strong communication and interpersonal skills for staff and external relationships.
• Relevant certifications in adventure activities or first aid are a plus.

Aufgaben

• Oversee day-to-day operations of adventure tours from booking to completion.
• Lead and manage a team of adventure guides ensuring safety and service quality.
• Develop and maintain operational budgets to control costs and maximize profitability.
• Implement comprehensive safety protocols and risk management for all activities.
• Coordinate logistics including transport, equipment, accommodation, and permits.
• Liaise with suppliers, partners, and local authorities for smooth operations.
• Gather customer feedback and implement improvements to enhance the client experience.

Kenntnisse

Operations management

Leadership

Logistical planning

Risk management

Safety procedures

Communication

Team management

Problem-solving

Jobbeschreibung

About the Role

Our client, a premier provider of adventure travel experiences, is seeking a dynamic Operations Manager to oversee their diverse range of tours and activities in the scenic Upington region and beyond. This role requires a proactive leader with exceptional logistical skills to ensure seamless delivery of high-quality, safe, and memorable adventures for clients. You will manage a team of guides and operational staff, coordinate resource allocation, and uphold stringent safety protocols. This is an exciting opportunity for a seasoned operations professional with a passion for the outdoors and customer satisfaction.

Key Responsibilities

• Manage the day-to-day operations of adventure travel tours, ensuring efficient execution from booking to completion.
• Oversee and manage a team of adventure guides, ensuring adherence to safety standards and service quality.
• Develop and maintain operational budgets, controlling costs and maximizing profitability.
• Implement and enforce comprehensive safety protocols and risk management procedures for all activities.
• Coordinate logistics, including transportation, equipment, accommodation, and permits.
• Liaise with suppliers, partners, and local authorities to ensure smooth operational flow.
• Gather customer feedback and implement improvements to enhance the overall client experience.

Requirements

• Proven experience in operations management, preferably within the adventure tourism or hospitality industry.
• Strong understanding of risk management, safety procedures, and emergency response planning.
• Excellent leadership, team management, and problem-solving skills.
• Proficiency in logistical planning and resource coordination.
• Strong communication and interpersonal skills for managing staff and external relationships.
• Relevant certifications in adventure activities or first aid are a plus.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health insurance and retirement plan.
• Discounted travel opportunities and adventure gear.
• Opportunities for professional development and leadership training.
• A stimulating role managing exciting outdoor adventures in and around Upington.