Tour Guide Supervisor

Placements24; Polokwane; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Travel opportunities

Training & development

Dynamic work environment

Job summary

Placements24 in Polokwane is seeking a motivated Tour Guide Supervisor to lead and mentor a team of guides, ensuring memorable and safe visitor experiences across local routes.

You will train guides on routes, history, safety, and service excellence, manage bookings and logistics, and continuously improve itineraries and guest satisfaction. The role offers a competitive package, opportunities to travel within the region, and a lively, culturally rich work environment.

Qualifications

• 2+ years in a supervisory tour guide role.
• Strong knowledge of local history, culture and attractions.
• Excellent communication and customer service.
• First Aid certification and a valid driver's license are advantageous.

Responsibilities

• Supervise and manage a team of tour guides, ensuring adherence to standards and schedules.
• Train new guides on routes, history, safety, and service excellence.
• Conduct regular quality checks on tours with feedback to guides.
• Develop and update tour itineraries and content to enhance visitor experience.
• Manage tour bookings, group coordination, and logistics; handle inquiries.

Skills

Leadership

Communication

Interpersonal skills

Time management

Organizational skills

First Aid certification

Driver's license

Job description

About the Role

Our client is looking for an enthusiastic and knowledgeable Tour Guide Supervisor to lead and manage a team of guides in the vibrant tourist hub of Polokwane . This role involves ensuring the delivery of exceptional tour experiences, training and mentoring guides, and overseeing the logistical aspects of various tours. You will play a key part in maintaining high standards of customer service and safety, while contributing to the growth and success of the company's tourism offerings. This is an exciting opportunity for someone passionate about local culture and tourism, eager to take on a leadership role in a dynamic environment.

Key Responsibilities

• Supervise and manage a team of tour guides, ensuring adherence to company standards and schedules.
• Train new guides on tour routes, historical information, safety protocols, and customer service excellence.
• Conduct regular quality checks on tours, providing feedback and coaching to guides.
• Assist in developing and updating tour itineraries and content to enhance the visitor experience.
• Manage tour bookings, group coordination, and ensure smooth logistical operations.
• Handle customer inquiries and resolve any issues that may arise during tours.

Requirements

• Proven experience as a tour guide, with at least 2 years in a supervisory or leadership capacity.
• Extensive knowledge of the local area's history, culture, and attractions.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to lead and motivate a team effectively.
• First Aid certification and a valid driver's license are advantageous.

Benefits

• Competitive salary package.
• Performance-based bonuses.
• Opportunities to travel and experience local attractions.
• Training and development in tour guiding and leadership.
• A fun and dynamic work environment in a region rich with natural and cultural heritage.