Tour Guide Coordinator

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development

Competitive benefits

Job summary

Placements24 is seeking a Tour Guide Coordinator to plan and manage a team of tour guides. This hybrid role combines remote administrative tasks with on-site coordination, ensuring high-quality tour experiences. You will recruit, train, and schedule guides while maintaining certifications and performance records.

The role offers a mix of remote and office-based work, opportunities to develop new tour offerings, and a collaborative team environment within tourism operations.

Qualifications

• Previous experience in tourism operations or a coordination role.
• Excellent organizational and scheduling skills.
• Strong interpersonal and communication abilities.
• Familiarity with tour operations and guide management best practices.
• Ability to manage tasks both remotely and on-site effectively.

Responsibilities

• Recruit, screen, and onboard new tour guides, coordinating their training programs.
• Develop and manage weekly and monthly tour guide schedules, ensuring adequate coverage.
• Act as a liaison between tour guides, clients, and management, addressing inquiries and resolving issues.
• Monitor tour quality and guide performance, providing feedback and conducting evaluations.
• Maintain accurate records of guide certifications, availability, and performance.
• Collaborate with the marketing team to develop new tour offerings and improve existing ones.

Skills

Organizational skills

Scheduling skills

Communication skills

Interpersonal skills

Job description

About the Role

Our client is seeking a highly organized and personable Tour Guide Coordinator to manage and schedule their team of tour guides. This hybrid role involves both remote administrative tasks and on-site coordination, ensuring the smooth delivery of exceptional tour experiences. You will be responsible for guide recruitment, training coordination, scheduling, and ensuring adherence to quality standards. The ideal candidate is passionate about tourism, possesses excellent communication skills, and thrives in a dynamic environment that balances remote flexibility with on-site engagement.

Key Responsibilities

• Recruit, screen, and onboard new tour guides, coordinating their training programs.
• Develop and manage weekly and monthly tour guide schedules, ensuring adequate coverage.
• Act as a liaison between tour guides, clients, and management, addressing inquiries and resolving issues.
• Monitor tour quality and guide performance, providing feedback and conducting evaluations.
• Maintain accurate records of guide certifications, availability, and performance.
• Collaborate with the marketing team to develop new tour offerings and improve existing ones.

Requirements

• Previous experience in tourism operations or a coordination role.
• Excellent organizational and scheduling skills.
• Strong interpersonal and communication abilities.
• Familiarity with tour operations and guide management best practices.
• Ability to manage tasks both remotely and on-site effectively.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement offering a balance of remote and office-based work.
• Opportunities to engage with diverse clients and tourist experiences.
• Professional development and training in tourism management.
• A collaborative and supportive team atmosphere.