Hybrid Tour Guide Operations Coordinator

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development

Competitive benefits

Job summary

Placements24 is seeking a Tour Guide Coordinator to plan and manage a team of tour guides. This hybrid role combines remote administrative tasks with on-site coordination, ensuring high-quality tour experiences. You will recruit, train, and schedule guides while maintaining certifications and performance records.

The role offers a mix of remote and office-based work, opportunities to develop new tour offerings, and a collaborative team environment within tourism operations.

Qualifications

• Previous experience in tourism operations or a coordination role.
• Excellent organizational and scheduling skills.
• Strong interpersonal and communication abilities.
• Familiarity with tour operations and guide management best practices.
• Ability to manage tasks both remotely and on-site effectively.

Responsibilities

• Recruit, screen, and onboard new tour guides, coordinating their training programs.
• Develop and manage weekly and monthly tour guide schedules, ensuring adequate coverage.
• Act as a liaison between tour guides, clients, and management, addressing inquiries and resolving issues.
• Monitor tour quality and guide performance, providing feedback and conducting evaluations.
• Maintain accurate records of guide certifications, availability, and performance.
• Collaborate with the marketing team to develop new tour offerings and improve existing ones.

Skills

Organizational skills

Scheduling skills

Communication skills

Interpersonal skills

Job description

Placements24 is seeking a Tour Guide Coordinator to plan and manage a team of tour guides. This hybrid role combines remote administrative tasks with on-site coordination, ensuring high-quality tour experiences. You will recruit, train, and schedule guides while maintaining certifications and performance records.

The role offers a mix of remote and office-based work, opportunities to develop new tour offerings, and a collaborative team environment within tourism operations.