Remote Tour Guide Platform Manager

Placements24; Bloemfontein; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Healthcare package

Paid time off

Professional growth opportunities

Fully remote position

Flexible hours

Job summary

Placements24 is seeking a resourceful Remote Tour Guide Platform Manager to oversee recruitment, onboarding, and ongoing support for tour guides on a global network. You will develop strategies to attract top talent, implement performance management, and foster a thriving community of guides.

The role emphasizes strong operations and community management, with collaboration across product and marketing to promote guide offerings and enhance traveler experiences.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, or related field.
• 3–5 years of experience in operations/community management or related role.
• Demonstrated ability to manage and engage remote teams or communities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Experience with online platforms, CRM systems, and communication tools.

Responsibilities

• Oversee end-to-end recruitment, vetting, and onboarding of tour guides.
• Develop guidelines and training materials for guide excellence.
• Manage communication channels and foster a strong guide community.
• Monitor guide performance, collect feedback, and implement QA measures.
• Identify opportunities to enhance the guide experience and platform features.
• Collaborate with product and marketing to promote guide offerings and attract travelers.

Skills

Operations management

Community management

Remote team engagement

Communication skills

Organizational skills

Education

Bachelor's degree

Tools

CRM systems

Communication tools

Job description

About the Role

Our client is seeking a resourceful and organized Remote Tour Guide Platform Manager to enhance their online platform connecting travelers with local guides. In this fully remote role, you will be responsible for managing the recruitment, onboarding, and ongoing support of tour guides, ensuring a high-quality experience for both guides and customers. You will develop strategies to attract top talent, implement performance management systems, and foster a thriving community of guides. The ideal candidate has a passion for travel and local culture, coupled with strong operational and community management skills, enabling them to build and scale a premier network of tour guides globally.

Key Responsibilities

• Oversee the end-to-end process of recruiting, vetting, and onboarding new tour guides.
• Develop and implement guidelines and training materials for tour guides to ensure service excellence.
• Manage communication channels and foster a strong community among the network of guides.
• Monitor guide performance, collect feedback, and implement quality assurance measures.
• Identify opportunities to enhance the guide experience and platform features.
• Collaborate with product and marketing teams to promote guide offerings and attract travelers.

Requirements

• Bachelor's degree in Business Administration, Hospitality, or a related field.
• 3-5 years of experience in operations management, community management, or a related role, preferably in the travel or platform industry.
• Demonstrated ability to manage and engage remote teams or communities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Experience with online platforms, CRM systems, and communication tools.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and development.