Tour Operations Manager

Placements24; East London; Hybrid; ZAR 420,000 - 780,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Flexible hours

Remote work opportunities

Travel and development opportunities

Job summary

Placements24 is seeking an experienced Tour Operations Manager to oversee planning and execution of diverse tour packages from East London. You will develop itineraries, manage supplier relationships, and ensure operational efficiency while maintaining high customer satisfaction in a remote-first environment.

The role requires strong logistical and problem-solving skills, collaboration with sales teams, ground handlers, and transport providers to deliver seamless travel experiences and

Qualifications

• Proven experience in tour operations or travel management.
• Strong knowledge of travel destinations and logistics.
• Excellent negotiation and supplier management skills.
• Proficiency in tour operating software and reservation systems.
• Exceptional problem-solving and decision-making abilities.
• Strong organizational and time management skills.

Responsibilities

• Design and develop compelling tour itineraries and packages.
• Manage relationships with tour operators, accommodation providers, and transport companies.
• Oversee the booking process, ensuring accuracy and efficiency.
• Monitor tour operations, troubleshoot issues, and implement solutions in real-time.
• Ensure all tours comply with safety regulations and quality standards.
• Manage tour budgets and operational costs effectively.

Skills

Tour operations experience

Negotiation skills

Organizational skills

Problem-solving

Tools

Reservation systems

Job description

About the Role

Our client is looking for a highly organized and experienced Tour Operations Manager to oversee the planning and execution of diverse tour packages from East London . You will be responsible for developing attractive itineraries, managing supplier relationships, ensuring operational efficiency, and maintaining high standards of customer satisfaction. This remote-first role requires a proactive individual with excellent logistical and problem-solving skills. You will collaborate with sales teams, ground handlers, and transportation providers to deliver seamless and unforgettable travel experiences for clients, contributing to the company's growth and reputation in the tourism industry.

Key Responsibilities

• Design and develop compelling tour itineraries and packages.
• Manage relationships with tour operators, accommodation providers, and transport companies.
• Oversee the booking process, ensuring accuracy and efficiency.
• Monitor tour operations, troubleshoot issues, and implement solutions in real-time.
• Ensure all tours comply with safety regulations and quality standards.
• Manage tour budgets and operational costs effectively.

Requirements

• Proven experience in tour operations or travel management.
• Strong knowledge of travel destinations and logistics.
• Excellent negotiation and supplier management skills.
• Proficiency in tour operating software and reservation systems.
• Exceptional problem-solving and decision-making abilities.
• Strong organizational and time management skills.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Flexible working hours and remote work opportunities.
• Opportunities for travel and professional development.
• A dynamic and collaborative team environment.