Tour Guide Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 250,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Hybrid work

Local attractions

Supportive team

Job summary

Placements24 is seeking a vibrant Tour Guide Coordinator to manage a team of tour guides and coordinate tour logistics. The role combines on-site coordination with remote administrative tasks and emphasizes local culture and history knowledge.

You will recruit, train, and schedule guides, monitor performance, and maintain strong communication with clients and teams to deliver memorable tours.

Qualifications

• Proven experience in tour operations, coordination, or a related role in the tourism industry.
• Strong knowledge of local attractions, history, and culture is highly desirable.
• Excellent organizational, scheduling, and multitasking skills.
• Strong communication and interpersonal skills, with the ability to motivate and manage a team.
• Proficiency in using scheduling software and standard office applications.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.

Responsibilities

• Recruit, train, and onboard new tour guides, ensuring they meet company standards and possess in-depth knowledge.
• Develop and manage the tour guide schedule, ensuring adequate coverage for all tours and events.
• Monitor tour performance and gather feedback from clients and guides to identify areas for improvement.
• Maintain effective communication channels with guides, clients, and operational teams.
• Assist in developing new tour routes and content, ensuring accuracy and engagement.
• Handle client inquiries related to tour bookings, logistics, and special requests.

Skills

Team leadership

Scheduling

Communication

Hybrid work

Tools

Scheduling software

Office suite

Job description

About the Role

Our client is looking for a vibrant and well-organized Tour Guide Coordinator to manage their team of tour guides and ensure exceptional visitor experiences. This role involves scheduling, training, and supporting guides, as well as liaising with partners and clients to coordinate tour logistics. You will play a key part in delivering memorable and informative tours, upholding the company's reputation for quality and professionalism. The position offers a hybrid work model, combining essential on-site coordination with remote administrative tasks. The ideal candidate is passionate about local culture and history, possesses strong organizational abilities, and excels in communication and team management.

Key Responsibilities

• Recruit, train, and onboard new tour guides, ensuring they meet company standards and possess in-depth knowledge.
• Develop and manage the tour guide schedule, ensuring adequate coverage for all tours and events.
• Monitor tour performance and gather feedback from clients and guides to identify areas for improvement.
• Maintain effective communication channels with guides, clients, and operational teams.
• Assist in developing new tour routes and content, ensuring accuracy and engagement.
• Handle client inquiries related to tour bookings, logistics, and special requests.

Requirements

• Proven experience in tour operations, coordination, or a related role in the tourism industry.
• Strong knowledge of local attractions, history, and culture is highly desirable.
• Excellent organizational, scheduling, and multitasking skills.
• Strong communication and interpersonal skills, with the ability to motivate and manage a team.
• Proficiency in using scheduling software and standard office applications.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.

Benefits

• Competitive annual salary.
• Health insurance and paid time off.
• Hybrid work arrangement providing flexibility.
• Opportunities to explore and promote local attractions.
• A supportive and dynamic team environment.