Telecoms Support Specialist — Hybrid Work & Growth

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Health benefits

Structured training program

Career growth opportunities

Hybrid work environment

Team-oriented atmosphere

Job summary

Placements24 is seeking a Telecoms Support Specialist to join the Klerksdorp team. You will provide frontline assistance for telecommunications services and equipment, diagnosing problems and guiding users through troubleshooting steps.

You will log interactions, escalate complex issues, and contribute to a growing knowledge base. The role emphasizes clear communication, patience, and a customer-centric approach in a hybrid work environment.

Qualifications

• Excellent verbal and written communication required to explain technical concepts clearly.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to multitask and manage time effectively in a busy support environment.

Responsibilities

• Respond to customer inquiries about telecommunications services via phone, email, or chat.
• Diagnose and troubleshoot connectivity issues, outages, and equipment malfunctions.
• Guide customers through step-by-step solutions with clear instructions.
• Log all interactions, issues, and resolutions in the ticketing system.
• Escalate unresolved issues to senior staff with detailed problem descriptions.
• Contribute to the knowledge base by documenting common issues and solutions.

Skills

Communication skills

Problem solving

Multitasking

Customer-focused

Education

High school diploma or equivalent

Job description

Placements24 is seeking a Telecoms Support Specialist to join the Klerksdorp team. You will provide frontline assistance for telecommunications services and equipment, diagnosing problems and guiding users through troubleshooting steps.

You will log interactions, escalate complex issues, and contribute to a growing knowledge base. The role emphasizes clear communication, patience, and a customer-centric approach in a hybrid work environment.