Telecoms Support Specialist – Hybrid & Growth

Placements24; Benoni; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health benefits

Paid training programs

Career advancement

Job summary

Placements24 in Benoni is seeking a Telecoms Customer Support Representative to be the first point of contact for customers, handling inquiries, troubleshooting issues, and guiding setup and usage of internet, TV, and phone services.

You will respond via phone, email, and chat, document interactions in the CRM, and escalate complex issues as needed. A hybrid work arrangement and paid training are offered to support your growth in telecom customer service.

Qualifications

• Previous experience in a customer service or call center role, preferably in the telecom sector.
• Excellent communication and active listening skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Proficiency with computers and common software applications.
• A patient and positive attitude, with a strong desire to help customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding telecom services and billing.
• Troubleshoot and resolve technical issues related to internet, phone, and TV services.
• Guide customers through service setup, usage, and troubleshooting steps.
• Escalate complex issues to higher-level support teams when necessary, ensuring proper documentation.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.

Job description

Placements24 in Benoni is seeking a Telecoms Customer Support Representative to be the first point of contact for customers, handling inquiries, troubleshooting issues, and guiding setup and usage of internet, TV, and phone services.

You will respond via phone, email, and chat, document interactions in the CRM, and escalate complex issues as needed. A hybrid work arrangement and paid training are offered to support your growth in telecom customer service.