Telecoms Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Health benefits

Structured training program

Career growth opportunities

Hybrid work environment

Team-oriented atmosphere

Job summary

Placements24 is seeking a Telecoms Support Specialist to join the Klerksdorp team. You will provide frontline assistance for telecommunications services and equipment, diagnosing problems and guiding users through troubleshooting steps.

You will log interactions, escalate complex issues, and contribute to a growing knowledge base. The role emphasizes clear communication, patience, and a customer-centric approach in a hybrid work environment.

Qualifications

• Excellent verbal and written communication required to explain technical concepts clearly.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to multitask and manage time effectively in a busy support environment.

Responsibilities

• Respond to customer inquiries about telecommunications services via phone, email, or chat.
• Diagnose and troubleshoot connectivity issues, outages, and equipment malfunctions.
• Guide customers through step-by-step solutions with clear instructions.
• Log all interactions, issues, and resolutions in the ticketing system.
• Escalate unresolved issues to senior staff with detailed problem descriptions.
• Contribute to the knowledge base by documenting common issues and solutions.

Skills

Communication skills

Problem solving

Multitasking

Customer-focused

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for a dedicated Telecoms Support Specialist to join their technical support team in Klerksdorp . This role is critical in providing frontline assistance to customers experiencing issues with their telecommunications services and equipment. You will be responsible for diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams. The ideal candidate possesses excellent communication skills, patience, and a solid understanding of common telecommunications technologies, ensuring high levels of customer satisfaction and efficient problem resolution.

Key Responsibilities

• Respond promptly to customer inquiries regarding telecommunications services via phone, email, or chat.
• Diagnose and troubleshoot a wide range of issues, including connectivity problems, service outages, and equipment malfunctions.
• Guide customers through step-by-step solutions and provide clear instructions for resolving technical problems.
• Accurately log all customer interactions, issues, and resolutions in the support ticketing system.
• Escalate unresolved issues to senior support staff or relevant departments with detailed problem descriptions.
• Contribute to the knowledge base by documenting common issues and their solutions.

Requirements

• Previous experience in a technical support or customer service role, preferably in the telecoms industry . Good understanding of internet connectivity, Wi-Fi, mobile networks, and common hardware like modems and routers.
• Excellent verbal and written communication skills, with the ability to explain technical concepts simply.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to multitask and manage time effectively in a busy support environment.
• High school diploma or equivalent; further technical training or certifications are a plus.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive health and wellness benefits package.
• Structured training program and opportunities for career growth.
• Hybrid work environment allowing for a flexible work-life balance.
• Team-oriented atmosphere with supportive colleagues.