Telecom Network Operations Specialist

Placements24; Gqeberha; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Remote work allowance

Health and wellness benefits

Training and certification in network技

Flexible working hours

Job summary

Placements24 is seeking a diligent Telecom Network Operations Specialist to support our client's remote network infrastructure in the Port Elizabeth region. You will monitor performance, respond to alerts, and help maintain network availability and security in a fully remote setting.

You should have 2–4 years of telecom/network operations experience, a IT-related degree, and hands-on familiarity with SolarWinds or Nagios and ticketing systems.

Qualifications

• 2–4 years of experience in network operations or technical support.
• Familiarity with network monitoring tools (SolarWinds, Nagios) and ticketing systems.
• Basic understanding of TCP/IP, DNS, DHCP, and routing protocols.
• Excellent problem-solving skills and ability to work remotely.

Responsibilities

• Monitor telecom network performance and availability using established tools.
• Respond to network alerts, diagnose issues, and implement corrective actions.
• Perform routine health checks, preventative maintenance, and updates.
• Document incidents and resolutions in the ticketing system.
• Collaborate with engineers to resolve complex network problems.

Skills

Network monitoring

Troubleshooting

Remote work

Time management

Education

National Diploma or Bachelor's degree in IT/CS

Tools

SolarWinds

Nagios

Ticketing systems

Job description

About the Role

Our client is looking for a diligent and technically adept Telecom Network Operations Specialist to join their team, supporting operations remotely with a focus on the Port Elizabeth region. This role is essential for the day-to-day monitoring, management, and troubleshooting of the company's telecommunications network infrastructure. You will be responsible for ensuring network availability, performance, and security, responding to alerts, and resolving incidents in a timely manner. This position offers the chance to work with advanced network technologies in a fully remote setting, contributing to the reliability of critical communication services.

Key Responsibilities

• Monitor telecom network performance and availability using established tools and systems.
• Respond to network alerts, diagnose issues, and implement corrective actions to restore services promptly.
• Perform routine network health checks, preventative maintenance, and system updates.
• Document network incidents, troubleshooting steps, and resolutions accurately in the ticketing system.
• Collaborate with senior engineers and other teams to resolve complex network problems.
• Assist in the implementation and configuration of network devices and services under supervision.

Requirements

• National Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-4 years of experience in network operations or technical support, preferably in telecoms.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) and ticketing systems.
• Basic understanding of TCP/IP, DNS, DHCP, and routing protocols.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive salary and remote work allowance.
• Comprehensive health and wellness benefits.
• Opportunities for training and certification in network technologies.
• Flexible working hours within a fully remote setup.
• Engaging work within a supportive team focused on network stability.