Telecoms Network Operations Manager

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Relocation assistance (if applicable)

Leadership development opportunities

Hybrid work environment

Job summary

Placements24 is seeking an experienced Telecoms Network Operations Manager to oversee the network operations centre in Paarl, Western Cape. You will lead a team of technicians and engineers, drive incident response, and ensure performance, availability, and security of the telecommunications network.

This senior leadership role requires a Bachelor's (Master's preferred), 8+ years in telecom operations, ITIL experience, and proven ability to deliver service improvements while collaborating across

Qualifications

• Bachelor's degree in CS/Engineering or related; master's preferred.
• 8+ years in telecom network operations; 3+ years in management.
• Strong understanding of network protocols and infrastructure management.
• Experience with ITIL, incident response and performance monitoring.

Responsibilities

• Lead and mentor the Network Operations team to a high-performance culture.
• Oversee daily network operations ensuring uptime and service quality.
• Develop and implement incident management and problem-solving processes.
• Manage capacity planning, performance monitoring and proactive issue resolution.
• Collaborate with other departments to integrate network services.
• Drive adoption of new technologies and process improvements.

Skills

Strategic leadership

Telecom/network operations

Incident management

ITIL practices

Team mentoring

Network monitoring

Education

Bachelor's degree in CS/Engineering

Master's degree preferred

Tools

Network monitoring tools

Ticketing systems

Job description

About the Role

Our client is seeking an experienced and strategic Telecoms Network Operations Manager to oversee their critical network operations centre in Paarl . This leadership role is responsible for ensuring the optimal performance, availability, and security of the company's telecommunications network infrastructure. You will lead a team of skilled technicians and engineers, manage incident response, and drive continuous improvement initiatives. This is a pivotal position for a results-driven leader committed to maintaining exceptional service delivery within the Western Cape .

Key Responsibilities

• Lead, manage, and mentor the Network Operations team, fostering a high-performance culture.
• Oversee the day-to-day operations of the network, ensuring uptime and service quality targets are met.
• Develop and implement robust incident management and problem-solving processes.
• Manage network capacity planning, performance monitoring, and proactive issue resolution.
• Collaborate with other departments to ensure seamless integration of network services.
• Drive the implementation of new technologies and process improvements to enhance operational efficiency.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's preferred.
• 8+ years of experience in telecommunications network operations, with at least 3 years in a management or supervisory role.
• Strong understanding of network protocols, technologies, and infrastructure management.
• Proven ability to lead and motivate technical teams in a demanding operational environment.
• Experience with network monitoring tools, ticketing systems, and ITIL best practices.
• Excellent strategic planning, decision-making, and communication skills.

Benefits

• Competitive executive-level salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• Relocation assistance if applicable.
• Opportunities for leadership development and strategic project involvement.
• A hybrid work environment that balances operational needs with flexibility.