Telecoms Network Operations Manager

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare benefits

Life insurance

Retirement fund

Job summary

Placements24 is seeking a proactive Telecoms Network Operations Manager to lead the NOC in Pretoria. You will manage a team of technicians and engineers, oversee incident response, performance monitoring, and drive operational improvements in a hybrid work setting.

The role requires a Bachelor's in IT/Telecommunications, at least 5 years in network operations with 2 years in management, strong leadership, and expertise in monitoring tools and SLA compliance.

Qualifications

• Bachelor's degree in Information Technology, Telecommunications, or a related field.
• 5+ years of experience in network operations with at least 2 years in a management or supervisory role within the telecoms industry.
• Strong understanding of network protocols, infrastructure, and troubleshooting methodologies.
• Proven experience in incident management, problem management, and change management processes.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Oversee the daily operations of the network operations center (NOC), ensuring high availability and performance of the telecoms infrastructure.
• Manage and mentor a team of network operations specialists, providing guidance, training, and performance management.
• Develop and implement robust incident management processes to minimize service disruptions and ensure swift resolution.
• Monitor network performance metrics, identify trends, and implement proactive measures to prevent outages.
• Collaborate with engineering and planning teams on network upgrades, maintenance, and new service rollouts.
• Ensure compliance with operational standards, security policies, and service level agreements (SLAs).

Skills

NOC management

Team leadership

Incident management

Network monitoring

SLA compliance

Education

Bachelor's degree in IT/Telecommunications

Tools

Network monitoring tools

Job description

About the Role

Our client is seeking a proactive and experienced Telecoms Network Operations Manager to lead their network operations center in Pretoria . This role is vital for ensuring the continuous and efficient operation of their extensive telecommunications network. You will be responsible for managing a team of skilled technicians and engineers, overseeing incident response, performance monitoring, and the implementation of operational improvements. This hybrid role offers a dynamic work environment, balancing essential in-office leadership with the flexibility of remote work.

Key Responsibilities

• Oversee the daily operations of the network operations center (NOC), ensuring high availability and performance of the telecoms infrastructure.
• Manage and mentor a team of network operations specialists, providing guidance, training, and performance management.
• Develop and implement robust incident management processes to minimize service disruptions and ensure swift resolution.
• Monitor network performance metrics, identify trends, and implement proactive measures to prevent outages.
• Collaborate with engineering and planning teams on network upgrades, maintenance, and new service rollouts.
• Ensure compliance with operational standards, security policies, and service level agreements (SLAs).

Requirements

• Bachelor's degree in Information Technology, Telecommunications, or a related field.
• Minimum of 5 years of experience in network operations, with at least 2 years in a management or supervisory role within the telecoms industry.
• Strong understanding of network protocols, infrastructure, and troubleshooting methodologies.
• Proven experience in incident management, problem management, and change management processes.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with network monitoring and management tools.

Benefits

• An annual salary of R , reflecting your experience and responsibilities.
• Comprehensive healthcare benefits, including medical aid and life insurance.
• Generous annual leave and retirement fund options.
• Opportunities for leadership development and career advancement in a growing sector.
• A collaborative hybrid working environment in Pretoria .