Telecoms Network Operations Manager

Placements24; Polokwane; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Medical aid

Retirement savings

Job summary

Placements24 seeks a seasoned Telecoms Network Operations Manager to lead the NOC in Polokwane. The role blends on-site leadership with remote oversight across Limpopo, guiding incident response, performance optimization and service delivery.

You will manage a skilled team, implement ITIL-based processes, and drive continuous improvement while coordinating with engineering and planning for network upgrades and new services. Hybrid work model offered.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science, or related field.
• 8+ years in telecommunications network operations with at least 3 years in a management/leadership role.
• Strong ITIL knowledge and service management practices.

Responsibilities

• Lead and manage the NOC team, including scheduling, performance management and development.
• Monitor network performance and proactively resolve issues to minimize downtime.
• Define and implement incident, problem and change management processes.
• Ensure timely restoration of services during outages and communicate with stakeholders.
• Collaborate with engineering and planning teams for upgrades and new services.
• Define and track KPIs for network operations and service delivery.
• Manage vendor SLAs and ensure compliance with policies and security practices.
• Drive continuous improvement initiatives in the NOC.

Skills

Leadership

Network Operations

ITIL

Stakeholder comms

Education

Bachelor's degree in Telecommunications Engineering/CS

Master's degree (preferred)

Tools

IP/MPLS monitoring tools

Job description

About the Role

Our client, a major telecommunications service provider, is seeking a seasoned Telecoms Network Operations Manager to lead their network operations center (NOC) team in **Polokwane**. This leadership role is responsible for ensuring the continuous availability, performance, and reliability of our client's extensive telecommunications network infrastructure across **Limpopo** and beyond. You will manage a team of skilled network professionals, oversee incident management, and drive operational efficiency. This hybrid role offers a blend of strategic oversight from remote locations and essential on-site management presence, allowing for dynamic leadership and team engagement.

Key Responsibilities

Lead and manage the Network Operations Center (NOC) team, including scheduling, performance management, and professional development. Oversee the monitoring of network performance and proactively identify and resolve issues to minimize downtime. Develop and implement effective incident management, problem management, and change management processes. Ensure the timely restoration of services during network outages and manage communication with stakeholders. Collaborate with engineering and planning teams to implement network upgrades and new services smoothly. Define and track key performance indicators (KPIs) for network operations and service delivery. Manage vendor relationships and service level agreements (SLAs) for network support and maintenance. Ensure compliance with operational policies, procedures, and security best practices. Drive continuous improvement initiatives within the NOC to enhance efficiency and service quality.

Requirements

Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field. A Master's degree is a plus. Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or leadership role. Proven experience managing large-scale IP and transport networks. In-depth knowledge of network monitoring tools, fault management, and performance analysis. Strong understanding of ITIL best practices for service management. Excellent leadership, communication, and interpersonal skills. Ability to make sound decisions under pressure and manage complex operational challenges. Experience with hybrid work models and managing remote teams is desirable. Knowledge of various telecommunications technologies (e.g., MPLS, BGP, DWDM, LTE).

Benefits

Our client offers a highly competitive executive salary and a comprehensive benefits package, including medical aid, retirement savings, performance bonuses, and a relocation assistance package if applicable. Employees benefit from extensive training programs, opportunities for career advancement, and the chance to lead critical operations within the telecommunications sector. This hybrid role provides flexibility while ensuring effective leadership and network oversight in **Polokwane**, **South Africa**.