Senior Telecoms Operations Manager

Placements24; Welkom; Sur place; ZAR 900 000 - 1 600 000; Plein temps

Avantages offerts par ce poste

Health insurance

Provident fund

Performance-based bonuses

Certification opportunities

Career growth opportunities

Résumé du poste

Placements24 is seeking a Senior Telecoms Operations Manager to lead the Network Operations Center in Welkom, Free State. You will oversee the network’s daily operations, driving performance, reliability, and service quality while managing a team of engineers and technicians.

The role requires a strong background in telecom infrastructure, ITIL-based service management, and proven leadership in a NOC setting.

Qualifications

• Bachelor’s degree in Telecommunications Engineering or related field.
• 6+ years of experience in telecommunications operations management.
• Proven experience leading technical teams in a NOC environment.
• Knowledge of telecom network technologies (mobile, fixed, IP).
• Experience with network monitoring tools and incident management systems.
• Strong ITIL-based processes, service management, and reporting.

Responsabilités

• Lead the Network Operations Center (NOC) team to ensure service delivery.
• Oversee monitoring, maintenance, and troubleshooting of telecom network infrastructure.
• Develop and enforce operational procedures to ensure network stability and performance.
• Manage incident response and resolution to minimize service disruptions.
• Ensure adherence to SLAs and KPIs across the network.
• Plan and manage network capacity to meet current and future demands.
• Oversee deployment and integration of new network technologies and equipment.
• Manage budgets for operating expenses and CAPEX related to network operations.
• Foster continuous improvement and proactive problem solving within the team.
• Ensure compliance with relevant industry regulations and security standards.

Connaissances

NOC leadership

Incident management

ITIL framework

Budget management

Team leadership

Network engineering

Reporting & analytics

Formation

Telecommunications Engineering

Computer Science

Outils

Network monitoring tools

Incident management systems

Description du poste

About the Role

Our client, a dynamic telecommunications company, is seeking a highly motivated and experienced Senior Telecoms Operations Manager to oversee their network operations center (NOC) in Welkom, Free State . This critical leadership role involves managing the day-to-day operations of the network, ensuring maximum availability, performance, and reliability of all telecommunications services. You will be responsible for leading a team of skilled technicians and engineers, implementing operational best practices, and driving continuous improvement initiatives. The ideal candidate will possess strong operational management skills, a deep understanding of telecommunications infrastructure, and a proven ability to manage complex operational challenges. This is an excellent opportunity to join a growing organization and make a significant impact on service delivery in the Free State region. We are looking for a proactive leader committed to operational excellence and customer satisfaction. We offer a challenging yet rewarding work environment.

Key Responsibilities

• Manage and lead the Network Operations Center (NOC) team, ensuring efficient and effective service delivery.
• Oversee the monitoring, maintenance, and troubleshooting of the telecommunications network infrastructure.
• Develop and implement operational procedures and policies to ensure network stability and performance.
• Manage incident response and resolution processes to minimize service disruptions.
• Ensure adherence to Service Level Agreements (SLAs) and key performance indicators (KPIs).
• Plan and manage network capacity to meet current and future demands.
• Oversee the deployment and integration of new network technologies and equipment.
• Manage budgets for operational expenses and capital expenditures related to network operations.
• Foster a culture of continuous improvement and proactive problem solving within the operations team.
• Ensure compliance with all relevant industry regulations and security standards.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• A minimum of 6 years of experience in telecommunications operations management.
• Proven experience leading and managing technical teams in a NOC environment.
• In-depth knowledge of telecommunications network technologies (e.g., mobile networks, fixed-line, IP networking).
• Experience with network monitoring tools and incident management systems.
• Strong understanding of operational processes, ITIL frameworks, and service management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets and resources effectively.
• Experience in crisis management and complex problem solving.
• Proficiency in reporting and performance analysis.

Benefits

Our client offers a competitive salary package, comprehensive health insurance, a provident fund, performance-based bonuses, and ample opportunities for professional growth and development. Employees will benefit from working in a supportive environment in Welkom , contributing to the advancement of telecommunications services, and being part of a company that values its workforce. Additional perks include opportunities for further certifications and involvement in strategic network development projects.