Telecoms Network Field Support Technician

Placements24; Soweto; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Medical aid benefits

Training and certifications

Structured career path

Job summary

Placements24 in Soweto, Gauteng, is seeking a Telecoms Network Field Support Technician to install, maintain and repair telecom equipment at customer premises and network access points. You will diagnose issues and ensure service reliability.

The role requires 1–2 years of field service experience in telecoms, fibre or DSL installations, basic networking, and a valid driver's license. You will work independently with a focus on customer service, safety, and timely problem resolution.

Qualifications

• 1–2 years in field service/telecoms support.
• Experience with fibre optic or DSL installations and troubleshooting.
• Basic networking knowledge (TCP/IP, Wi‑Fi, Ethernet).
• Ability to read diagrams and service orders.
• Strong customer service and communication skills.
• Valid driver's license and clean record.
• Willingness to work weekends/holidays; Soweto proximity preferred.

Responsibilities

• Install, configure, and maintain telecom equipment (modems, routers, fibre termination).
• Run diagnostics to identify and fix network connectivity issues for customers.
• Respond to service calls and perform on-site repairs at premises or network points.
• Troubleshoot faults affecting signal quality, bandwidth, or service interruptions.
• Ensure installations/repairs meet company standards and customer expectations.
• Keep accurate records of service calls, work performed and parts used.
• Follow safety rules and company policies in the field.
• Provide basic customer education on service usage and troubleshooting.
• Escalate complex issues to senior teams when needed.
• Manage van stock and tools; ensure readiness for deployments.

Skills

Field service experience

Fibre optic installation

DSL installation

Networking basics

Customer service

Problem solving

Driving license

Independent worker

Time management

Soweto proximity

Job description

About the Role

Our client, a reputable telecommunications service provider, is actively recruiting a dedicated Telecoms Network Field Support Technician for their operations in **Soweto, Gauteng**. This hands‑on role involves the installation, maintenance, and repair of telecommunications equipment and networks directly at customer premises and network access points. You will be responsible for ensuring the quality and reliability of services delivered to our customers, diagnosing and resolving technical issues efficiently. The ideal candidate is technically proficient, customer-focused, and possesses excellent troubleshooting skills. This is a great opportunity to develop your career in the telecommunications field within the vibrant **Soweto, Gauteng** community, contributing directly to the connectivity of homes and businesses.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment, including modems, routers, and fibre optic termination points.
• Perform diagnostic tests to identify and resolve network connectivity issues for customers.
• Respond to service calls and undertake repairs on customer premises or network infrastructure.
• Troubleshoot faults related to signal quality, bandwidth, and service interruptions.
• Ensure all installations and repairs meet company standards and customer satisfaction.
• Maintain accurate records of service calls, work performed, and equipment used.
• Adhere to all safety regulations and company policies during fieldwork.
• Provide basic customer education on service usage and troubleshooting.
• Escalate complex technical issues to senior support teams as needed.
• Manage a van stock of equipment and tools, ensuring readiness for deployment.

Requirements

• Minimum of 1-2 years of experience in a field service or technical support role within the telecommunications industry.
• Experience with fibre optic or DSL installations and troubleshooting.
• Basic understanding of networking concepts (TCP/IP, Wi‑Fi, Ethernet).
• Ability to read and interpret technical diagrams and service orders.
• Strong customer service and communication skills.
• Good problem-solving and diagnostic abilities.
• Must possess a valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively in the field.
• Willingness to work flexible hours, including weekends and public holidays, as required.
• Residency within or proximity to Soweto, Gauteng is preferred.

Benefits

• competitive starting salary
• company vehicle
• fuel card
• medical aid benefits
• opportunities for further technical training and certifications
• a structured career path within the telecommunications industry

Join a committed team in Soweto, Gauteng, and make a tangible impact on the daily lives of customers through reliable connectivity services. This role provides hands‑on experience and stable employment.