Telecommunications Network Technician

Placements24; Soweto; On-site; ZAR 96,000 - 165,000; Full time

Benefits offered by this job

Competitive hourly wage

Company vehicle

Fuel card

Mobile phone provided

Health insurance

Pension fund contributions

Paid annual leave

On-the-job training

Job summary

Placements24 is seeking a Telecommunications Network Technician to install, configure, and test telecom equipment, and to maintain and repair network infrastructure at customer sites in Soweto. You will troubleshoot connectivity issues, communicate clearly with customers, and follow safety procedures.

The role is field-based, full-time, and requires a valid driver’s license, physical stamina, and reliable commute to Soweto.

Qualifications

• Grade 12 or equivalent is required.
• NTC/IT Technician or demonstrated telecom/IT support experience preferred.
• 1–2 years in field service or technical support, ideally telecom/electronics.
• Basic networking concepts (TCP/IP, Wi‑Fi) understood.

Responsibilities

• Install, configure, and test telecommunications equipment.
• Maintain and repair network infrastructure and customer premises wiring.
• Troubleshoot internet, Wi‑Fi, and voice service issues.

Skills

Problem solving

Customer service

Communication

Independence

Time management

Physical tasks

Adaptability

Education

Grade 12 or equivalent

NTC/IT Technician or telecom/IT exposure

Tools

Hand tools

Power tools

Testing equipment

Job description

About the Role

Our client, a growing telecommunications company serving the Soweto community, is seeking a dedicated and hands‑on Telecommunications Network Technician. This role is essential for the installation, maintenance, and repair of network infrastructure and customer equipment. You will be responsible for ensuring the reliable operation of our telecommunications services, including internet and voice, for residential and small business customers. The ideal candidate will possess practical knowledge of telecommunications hardware and cabling, strong troubleshooting skills, and a commitment to excellent customer service. This position is field‑based and requires a full‑time commitment, working directly with customers and network equipment within the Soweto area and surrounding regions. We are looking for a reliable, self‑motivated individual who can work effectively both independently and as part of a team. Safety and adherence to company procedures are paramount in this role. This is a great opportunity to build a career in the telecommunications sector.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including modems, routers, and set‑top boxes.
• Perform maintenance and repairs on network infrastructure and customer premises wiring.
• Troubleshoot and resolve technical issues related to internet connectivity, Wi‑Fi, and voice services.
• Diagnose faults using appropriate testing tools and equipment.
• Communicate effectively with customers to explain services, resolve issues, and provide technical assistance.
• Adhere strictly to safety protocols and company policies during all work activities.
• Maintain accurate records of work performed, equipment used, and customer interactions.
• Manage and maintain tools, equipment, and company vehicle in good working order.
• Escalate complex technical issues to senior technicians or supervisors when necessary.
• Participate in ongoing training sessions to stay updated with new technologies and service offerings.

Requirements

• A Grade 12 certificate or equivalent qualification.
• A relevant technical qualification (e.g., NTC, IT Technician) or demonstrated experience in telecommunications/IT support is highly preferred.
• Minimum of 1-2 years of experience in a field service or technical support role, preferably in telecommunications or electronics.
• Basic understanding of networking concepts (TCP/IP, Wi‑Fi) and telecommunications hardware.
• Proficiency in using hand tools, power tools, and basic testing equipment.
• Good problem‑solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to work independently, manage time effectively, and handle physical tasks (climbing ladders, working in various conditions).
• Valid driver’s license with a good driving record is essential.
• Willingness to work flexible hours, including weekends and public holidays, as needed.
• Must reside in or be able to commute reliably to the Soweto area for full‑time employment.

Benefits

• Competitive hourly wage with potential for overtime pay.
• Company vehicle, fuel card, and mobile phone provided.
• Opportunities for on‑the‑job training and skill development.
• Performance‑based bonuses and incentives.
• Provision of uniform and necessary safety equipment.
• Health insurance options available.
• Pension fund contributions.
• A supportive team environment and clear reporting structure.
• Potential for career advancement within the company.
• Paid annual leave.