Telecoms Field Service Technician

Placements24; Gqeberha; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Company vehicle and fuel card

Medical and retirement plan

Paid training

Job summary

Placements24 seeks a Telecoms Field Service Technician to join the team in Port Elizabeth. The role involves on-site installation, maintenance, and repair of telecoms equipment at customer sites, with emphasis on troubleshooting and delivering excellent service.

Ideal candidates have a high school diploma, telecom/electronics certs are a plus, and proven field experience. Travel, safety, and accurate reporting are expected, with competitive hourly wages and benefits.

Qualifications

• High school diploma (equivalent) required.
• Proven field service experience in telecoms.
• Strong knowledge of fiber optics and IP networking.
• Experience with diagnostic and testing equipment.

Responsibilities

• Install, configure, and test telecommunications equipment, including fiber optics, routers, and customer premise equipment.
• Perform routine maintenance and diagnostic checks on network infrastructure.
• Troubleshoot faults and implement effective solutions.
• Respond to service calls and resolve customer issues.
• Document activities and equipment status in the system.
• Adhere to safety protocols during field operations.

Skills

Troubleshooting

Customer service

Independent worker

IP networking

Education

High school diploma

Telecom/Electronics certification

Tools

Diagnostic tools

Testing equipment

Job description

About the Role

Our client is seeking a dedicated and technically proficient Telecoms Field Service Technician to join their team in Port Elizabeth. This role involves hands-on installation, maintenance, and repair of telecommunications equipment at customer sites. You will be the face of the company, ensuring that our clients receive reliable and high-quality service. The ideal candidate possesses strong troubleshooting skills and a commitment to excellent customer service within the fast-paced telecoms industry.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including fiber optics, routers, and customer premise equipment.
• Perform routine maintenance and diagnostic checks on network infrastructure.
• Troubleshoot and repair faults in telecommunications systems, identifying root causes and implementing effective solutions.
• Respond to service calls and ensure timely resolution of customer issues.
• Adhere to safety protocols and company procedures during all field operations.
• Document service activities, including work performed and equipment status, in the company's system.

Requirements

• High school diploma or equivalent; technical certifications in telecommunications or electronics are a plus.
• Proven experience as a Field Service Technician or in a similar role within the telecoms sector.
• Strong understanding of telecommunications principles, including fiber optics and IP networking.
• Proficiency in using diagnostic tools and testing equipment.
• Excellent problem-solving skills and the ability to work independently.
• Valid driver's license and a clean driving record are essential for travel to customer locations.

Benefits

• Competitive hourly wage with potential for overtime pay.
• Company vehicle and fuel card provided for business use.
• Comprehensive medical and retirement savings plan.
• Paid training and opportunities for career advancement.
• Work in a field-based role with direct customer interaction.