Telecoms Customer Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Remote work setup support

Health benefits package

Structured training programs

Career growth opportunities

Job summary

Placements24 is seeking a Telecoms Customer Support Specialist to deliver remote assistance for internet, phone, and TV services. You will be the first point of contact, troubleshoot connectivity issues, guide users through self-help steps, and escalate complex cases when needed.

The role requires strong communication, patience, and problem-solving skills, with experience in CRM and ticketing systems. It offers a fully remote setup supporting Limpopo and beyond.

Qualifications

• Previous experience in customer service or technical support, preferably in the telecoms industry.
• Strong understanding of common internet and telecommunications services and equipment.
• Excellent active listening and communication skills, with a patient and empathetic approach.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced remote environment.
• High school diploma or equivalent required; further technical training is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot technical issues related to internet connectivity, modem/router problems, and service disruptions.
• Guide customers through self-help solutions and basic technical procedures.
• Escalate complex issues to higher‑level technical support teams when necessary.
• Process service orders, account changes, and billing inquiries accurately.
• Maintain detailed records of customer interactions and resolutions in the CRM system.

Skills

CRM proficiency

Active listening

Remote support

Multi-tasking

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is seeking a friendly and efficient Telecoms Customer Support Specialist to provide exceptional service to their customers remotely. This role is crucial in addressing customer inquiries, resolving technical issues, and ensuring a positive service experience. You will be the first point of contact for customers experiencing problems with their internet, phone, or television services. This fully remote position offers the flexibility to work from anywhere, supporting customers across Limpopo and beyond, and requires excellent communication skills and a patient, problem-solving demeanor.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot technical issues related to internet connectivity, modem/router problems, and service disruptions.
• Guide customers through self-help solutions and basic technical procedures.
• Escalate complex issues to higher‑level technical support teams when necessary.
• Process service orders, account changes, and billing inquiries accurately.
• Maintain detailed records of customer interactions and resolutions in the CRM system.

Requirements

• Previous experience in customer service or technical support, preferably in the telecoms industry.
• Strong understanding of common internet and telecommunications services and equipment.
• Excellent active listening and communication skills, with a patient and empathetic approach.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast‑paced remote environment.
• High school diploma or equivalent required; further technical training is a plus.

Benefits

• Competitive salary and potential for performance‑based incentives.
• Comprehensive remote work setup support.
• Health and wellness benefits package.
• Structured training programs and opportunities for career growth.
• A supportive team environment focused on customer satisfaction.