Telecoms Customer Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical and retirement benefits

Career advancement

Job summary

Placements24 in Vereeniging is seeking a Telecoms Customer Support Specialist to deliver technical and service support, troubleshoot connectivity and billing issues, and guide customers through installations. The role blends in-office collaboration with remote work within Gauteng. Strong communication, active listening, and CRM proficiency are essential.

The position offers a hybrid work model, competitive salary, and opportunities for career growth within customer support and operations.

Qualifications

• Experience in customer service or technical support roles.
• Familiarity with telecommunications services (broadband, mobile, VoIP) preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries via phone, email, and chat with accurate technical assistance.
• Troubleshoot internet, mobile, billing, and equipment issues.
• Guide customers through service installations and configurations.
• Escalate complex issues to higher support tiers or relevant departments.
• Document interactions and resolutions in the CRM system.

Skills

Customer service

Technical support

Communication

Problem-solving

Active listening

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is looking for a dedicated and empathetic Telecoms Customer Support Specialist to join their team in Vereeniging . This role is crucial for providing exceptional technical and service support to customers, ensuring their telecommunications experience is positive and seamless. You will handle inquiries, troubleshoot issues, and guide customers through service setups and problem resolutions. This hybrid position allows for a balance between in-office team collaboration and the flexibility of remote work, fostering a productive and engaged work environment within the vibrant Gauteng region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely technical assistance.
• Troubleshoot and resolve issues related to internet connectivity, mobile services, billing, and equipment.
• Guide customers through service installations, configurations, and feature usage.
• Escalate complex technical problems to higher support tiers or relevant departments when necessary.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Educate customers on service offerings and potential upgrades.

Requirements

• Previous experience in a customer service or technical support role, preferably in the telecoms industry.
• Strong understanding of common telecommunications services (broadband, mobile, VoIP).
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and ticketing systems.
• Ability to work effectively both independently and as part of a hybrid team.

Benefits

• Competitive annual salary with potential for performance incentives.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive medical and retirement benefits.
• Opportunities for career advancement within customer support and operations.
• A supportive team environment focused on customer satisfaction.