Telecom Support Engineer

Placements24; Upington; On-site; ZAR 124,000 - 179,000; Full time

Benefits offered by this job

Overtime pay

Health insurance

On-the-job training

Company vehicle

Career advancement

Job summary

Placements24 seeks a proactive Telecom Support Engineer to join the field service team in Upington. You will provide first and second-line technical support, troubleshoot telecom hardware/software, and ensure smooth network operations for clients.

Responsibilities include on-site installations, customer communication, and documenting resolutions. Benefits include training, tools, and vehicle for site visits, with potential overtime and a customer-centric focus.

Qualifications

• High school diploma or equivalent; technical certification or associate's degree preferred.
• Experience in technical support or customer service, preferably in telecom.
• Familiarity with telecommunications hardware, software, and network concepts.
• Ability to diagnose and troubleshoot technical problems and work independently in the field.

Responsibilities

• Provide technical assistance and support for telecom products and services.
• Diagnose and resolve hardware and software issues for customers.
• Respond to inquiries, schedule service calls, and provide follow-up support.
• Document all interactions and resolutions in the ticketing system.
• Escalate unresolved issues to senior engineers or technical teams.
• Assist in installation and configuration of telecom equipment at customer sites.

Skills

Troubleshooting

Customer service

Communication

Field support

Education

High school diploma or equivalent

Technical certification or associate's degree

Job description

About the Role

Our client is seeking a proactive and customer-focused Telecom Support Engineer to join their technical support team in Upington . In this role, you will be responsible for providing first and second-line technical support for a variety of telecommunications services and equipment. You will troubleshoot issues, resolve customer queries, and ensure the smooth operation of network services for our client's customer base. The position requires strong technical aptitude, excellent communication skills, and a commitment to delivering high-quality customer service in a field-support capacity.

Key Responsibilities

• Provide technical assistance and support for various telecom products and services.
• Diagnose and resolve technical hardware and software issues for customers.
• Respond to customer inquiries, schedule service calls, and provide follow-up support.
• Document all technical interactions and resolutions in the support ticketing system.
• Escalate unresolved issues to senior support engineers or relevant technical teams.
• Assist in the installation and configuration of telecommunications equipment at customer sites.

Requirements

• High school diploma or equivalent; technical certification or associate's degree in a related field is preferred.
• Previous experience in a technical support or customer service role, preferably in the telecom industry.
• Familiarity with telecommunications hardware, software, and network concepts.
• Proficiency in diagnosing and troubleshooting technical problems.
• Excellent communication and interpersonal skills, with a patient and customer-centric approach.
• Ability to work independently and manage time effectively in a field-support environment.

Benefits

• Competitive hourly wage and potential for overtime.
• Health, dental, and vision insurance options.
• On-the-job training and skill development opportunities.
• Company-provided tools and vehicle for site visits.
• Supportive team environment with opportunities for advancement.