Remote Customer Support Specialist

Placements24; Gauteng; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Remote work stipend

Full remote work arrangement

Health insurance

Online training

Virtual team-building activities

Job summary

Placements24 offers a fully remote Customer Support Specialist role, supporting clients from Tembisa and beyond. You will handle inquiries across digital channels, ensuring fast, accurate responses and documenting interactions in the CRM.

The ideal candidate communicates clearly in English, works well independently, and uses CRM and live chat tools to resolve issues while contributing to knowledge base updates.

Qualifications

• Experience in a remote customer service role or similar.
• Excellent written and verbal English.
• Proficiency with CRM software and live chat tools.
• Ability to work independently and manage time in a remote setting.

Responsibilities

• Provide exceptional customer support via live chat, email, and social media.
• Troubleshoot and resolve customer issues quickly with high satisfaction.
• Document interactions in the CRM system accurately.
• Collaborate with internal teams to resolve concerns and improve processes.
• Contribute to support docs and FAQs for customers and teammates.

Skills

Remote work

Customer service

English communication

CRM tools

Tools

CRM software

Live chat platforms

Job description

About the Role

Our client is looking for a highly motivated and empathetic Remote Customer Support Specialist to join their fully remote team, supporting customers from Tembisa and beyond. In this role, you will be instrumental in providing outstanding customer service through digital channels, ensuring all customer inquiries are handled with speed and accuracy. This is a fantastic opportunity to work from the comfort of your home while being an integral part of a supportive, globally connected team that is dedicated to delivering excellent client experiences. We value individuals who are self-starters, possess excellent communication skills, and are passionate about helping others solve problems.

Key Responsibilities

• Provide exceptional customer support via live chat, email, and social media platforms.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Document customer interactions and feedback meticulously within the company's CRM system.
• Collaborate with internal teams to address customer concerns and improve service processes.
• Contribute to the development of support documentation and FAQs for customers and team members.

Requirements

• Previous experience in a remote customer service role or similar.
• Excellent written and verbal communication skills in English.
• Proficiency with various communication tools and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive salary with remote work stipend.
• Full remote work arrangement, allowing flexibility and work-life balance.
• Comprehensive health insurance coverage.
• Opportunities for online training and skill development.
• Access to a vibrant online community and virtual team-building activities.