Telecom Customer Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health and wellness benefits

Paid training and development

Supportive team environment

Job summary

Placements24 in South Africa seeks a Telecom Customer Support Specialist to join a hybrid team serving Gauteng clients. You will be the first point of contact for customer inquiries, troubleshoot telecom services, and guide users through setup and billing.

The role requires 1-3 years in customer service, strong telecom product knowledge, and excellent communication. You will use CRM to log interactions and escalate complex issues to technical teams as needed.

Qualifications

• 1-3 years of experience in customer service, preferably in the telecom industry.
• Strong understanding of common telecom products and services.
• Excellent communication, active listening, and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Comfortable working in a hybrid model, balancing remote and on-site duties.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, mobile, or fixed-line services.
• Guide customers through service setup, usage, and billing inquiries.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Gather customer feedback to identify areas for service improvement.

Skills

Active listening

Clear communication

Problem solving

Customer service

Time management

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for a customer-focused and knowledgeable Telecom Customer Support Specialist to join their hybrid team. This role involves providing exceptional support to customers regarding their telecommunications services, combining remote work flexibility with occasional office or client-site visits within the Gauteng area. You will be the first point of contact for customer inquiries, technical issues, and service requests, ensuring a positive customer experience. If you have a passion for helping people and a solid understanding of telecom products, this role offers a rewarding opportunity to contribute to customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, mobile, or fixed-line services.
• Guide customers through service setup, usage, and billing inquiries.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Gather customer feedback to identify areas for service improvement.

Requirements

• High school diploma or equivalent; relevant certifications are a plus.
• 1-3 years of experience in customer service, preferably in the telecom industry .
• Strong understanding of common telecom products and services.
• Excellent communication, active listening, and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Comfortable working in a hybrid model, balancing remote and on-site duties.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive health and wellness benefits.
• Paid training and ongoing professional development opportunities.
• A supportive team environment focused on customer success.