Junior Telecoms Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement savings plan

Comprehensive training program

Job summary

Placements24 seeks a Junior Telecoms Support Specialist in Rustenburg to deliver first-line technical support for telecom services. You will diagnose issues, guide customers through solutions, and escalate when needed.

This entry-level role offers hands-on experience in a dynamic telecom environment. The position emphasizes strong communication, patient problem-solving, and a growing understanding of networking concepts.

Qualifications

• Good communication and listening skills required.
• Basic networking concepts and troubleshooting knowledge beneficial.
• Experience in customer service or tech support is a plus.

Responsibilities

• Provide first-line technical support via phone, email, and chat.
• Diagnose and resolve common telecom issues (internet, voice, mobile).
• Guide customers with troubleshooting steps and clear instructions.
• Escalate complex issues to senior teams with detailed information.
• Document interactions in the support system and contribute to knowledge base.

Skills

Communication

Active listening

Networking basics

Telecom products

Customer service experience

Education

High school diploma

IT qualification (advantageous)

Tools

Helpdesk software

Troubleshooting tools

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Junior Telecoms Support Specialist to join their team in Rustenburg . This role is crucial for providing first-line technical support to customers experiencing issues with their telecommunications services. You will act as the primary point of contact, diagnosing problems, guiding users through solutions, and escalating complex issues when necessary. This is an excellent entry-level opportunity for individuals passionate about technology and customer service, eager to build a career in the dynamic telecom industry and gain hands‑on experience within the North West region.

Key Responsibilities

• Provide timely and effective technical support to customers via phone, email, and chat regarding telecom services.
• Diagnose and resolve common technical issues related to internet, voice, and mobile services.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Escalate unresolved issues to higher-level support teams, providing detailed information.
• Document all customer interactions and technical issues accurately in the support system.
• Contribute to building a knowledge base by identifying common problems and their solutions.

Requirements

• High school diploma or equivalent; a tertiary qualification in IT or a related field is advantageous.
• Previous experience in a customer service or technical support role is a plus.
• Familiarity with common telecommunications products and services.
• Excellent communication and active listening skills.
• Ability to remain calm and patient when dealing with frustrated customers.
• Basic understanding of networking concepts and troubleshooting methodologies.

Benefits

• Competitive starting salary with opportunities for progression.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive training program to build technical and soft skills.
• Health insurance and retirement savings plan.
• A positive and supportive team culture focused on growth and development.